Customer Service Representative

• Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
• Ability to follow scripting while prioritizing call types for maximum efficiency and success
• Must be Detail Oriented and have the ability to Multitask.
• Set up customers and schedule service calls.
• Answer inbound calls for sales as a backup to sales coordinators.
• Help with outbound calls and other duties as assigned when needed.

• 2-3 Years of HVAC/Plumbing & Electrical Customer Service Experience Desired
• A strong understanding of the Twin Cities Marketplace
• Excellent Communication and Customer Service Skills
• Understands the importance and balance of teamwork and working effectively with our internal/external customers
• Ability to multitask under pressure
• Good written and verbal skills
• Good computer skills needed
• Positive Attitude and meet our core values

Demonstrates strong customer service skills with a focus on HVAC, Plumbing, and Electrical services, while effectively multitasking and maintaining attention to detail in a fast-paced environment.

• HVAC Customer Service Experience
• Plumbing Customer Service Experience
• Electrical Customer Service Experience
• Excellent Communication Skills
• Multitasking Under Pressure

• Detail Oriented
• Positive Attitude
• Teamwork
• Good Written Skills
• Good Verbal Skills

• Twin Cities Marketplace
• Inbound Calls
• Outbound Calls
• Service Scheduling
• Sales Coordination

• Computer Skills