Associate, Visitor , Temporary

Job Details

Job Location:

Palos Verdes Peninsula, CA 90274

Position Type:
Part Time Salary Range: $18.47 - $18.47 Hourly Temporary Part-Time Visitor Experience Associate

South Coast Botanic Garden’s mission is to connect ALL to the wonders of nature and create offbeat experiences that inspire stewardship and sustainability. The 87-acre destination is an oasis of formal garden collections and natural walking trails founded atop the most unlikely of beginnings — a sanitary landfill. Today, South Coast Botanic Garden (SCBG) stands as a testament to the regenerative power of nature and the possibilities for land reclamation as it continues to transition from landfill to landmark.

The stunning Dorothy and John Bohannon Rose Garden is a signature experience, along with the show‑stopping Living Wall, a long‑term exhibit of eight remarkable large-scale works of fine art sculpture, a seasonal butterfly pavilion, annual public programs and rotating traveling exhibitions. Programs invite guests to interact with nature through music, craft, science, and wellness activities. Even more excitement is ahead with the creation of a 3.5-acre Marilyn and John Long Children and Family Garden scheduled for completion in the coming years.

There has never been a better time to join this dynamic team.

SCBG fosters an environment where strategic focus and cultural health work hand‑in‑hand, ensuring alignment and resilience. The ideal candidate displays a grateful and positive outlook, wholeheartedly supports SCBG’s mission to connect ALL to the wonders of nature, and has the grit necessary to grow with the Garden. Candidates should be excited to collaborate cross‑functionally and contribute to the organization’s strategic goals.

Visitor Experience Associate, Part Time

Reports to Associate Director, Visitor Services

As the first point of contact for visitors, the Visitor Experience Associate plays a key role in creating memorable and elevated guest experiences while contributing to SCBG’s success. This position is responsible for delivering exceptional customer service, fostering a welcoming atmosphere, processing admissions and ticket sales, and responding to visitor inquiries with professionalism and care. This role supports organizational revenue, membership, and guest engagement goals by actively promoting memberships, public programs, special events, and seasonal offerings while fostering meaningful, long‑term relationships with Garden visitors.

The ideal candidate is enthusiastic, professional, and service-oriented, with strong communication skills and a passion for creating positive guest interactions. This role offers a dynamic, fast‑paced environment working alongside a collaborative team to ensure every SCBG visitor enjoys a safe, welcoming, inspiring, and elevated experience.

• Welcome every visitor with a warm, friendly, and professional demeanor.
• Respond to visitor inquiries in person, by phone, and via email.
• Resolve guest concerns using sound judgment and exceptional customer service.
• Serve as a positive ambassador for South Coast Botanic Garden.

• Process admissions, memberships, donations, event tickets, and class registrations accurately.
• Promote memberships, seasonal events, educational programs, and Garden offerings while encouraging renewals and upgrades.
• Reconcile cash, checks, credit card transactions, and daily sales.

• Open and close the Visitor Services Center.
• Maintain accurate visitor and membership records.
• Assist volunteers and staff during events and programs.
• Perform administrative duties and special projects.

• Availability to work weekends, holidays, evenings, and peak visitation periods is an essential function of this position. Applicants must be able to meet these scheduling requirements.
• Comfortable working outdoors in varying weather conditions and standing for extended periods, with or without reasonable accommodation
• Friendly, enthusiastic, and professional demeanor with strong verbal, written, and interpersonal communication skills
• Ability to engage positively with diverse guests and…