Dental Receptionist

Job Details

Job Location:

Colusa Dental - Colusa, CA 95932

Position Type:
Per Diem

Salary Range: $26.25 - $35.43 Hourly

The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.

• 1) Assist patients calling or visiting the clinic
  • a. Greeting patients that are physically visiting the clinic.
  • b. Aids patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
  • c. Completes initial registration information of new patients CPS following established policies and procedures
  • d. Updates any changes of patient's information in computer database
  • e. Print forms needed for next day activity
  • f. Schedules for appointments for patients calling in, and following up (recall) patients per provider's requests and requests from portal or worklist in CPS
  • g. Works the exceptions in CallPointe system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in Call Pointe
  • h. Calls patients to confirm next day's appointments at the request of providers for chronic no shows
  • i. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
  • j. Schedules appointments with specialist for patients needing that treatment
  • k. Transfers/Burns CD any x-rays and /or records requested by another dental office
  • l. Witnesses' affidavit forms after completion and scans in chart
• 2) Responsible for verifying dental coverage, and authorizations for treatment/services
  • a. Determines program eligibility for patients and completes the application procedures
  • b. Generates estimates for dental treatment and makes financial arrangements in CPS
  • c. Obtains proof of income from the patients per sliding fee Policy and credit Policy
  • d. Documents note in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations
  • e. Processes cash, checks and credit card payments via Cyber Source, ensuring collection of full insurance co-payments, sliding fee and private payments
• 3) Responsible for reconciling daily cash collections and cash drawers, and prepares deposit slip
• 4) Enters daily open/close data of daily cash into the S drive for Accounting Department
• 5) Provides administrative support to the department
  • a. Checks CPS for completion of notes, scan any documents and correspondence, and scans to charts
  • b. Prints the next day’s schedule and sends to Dentist, front desk and Registered Dental Assistant
  • c. Separates and correlates posted forms and forwards them to the Billing Department
  • d. Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level
• 6) Other duties as assigned by Supervisor

• 1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
• 2) Always maintains a professional appearance – face of the company
• 3) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• 4) Strives to learn more and is receptive to learning different ways of doing things
• 5) Displays enthusiasm toward the work and the missions of Ampla Health
• 6) Exhibits excellent attendance and punctuality

• 1) Must complete high school
• 2) Ability to use Microsoft Word for basic correspondence
• 3) Ability to type a minimum of 40 WPM
• 4) Ability to adapt to specific environment and duties
• 5) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• 6) Demonstrated skills and knowledge of; word, excel, and other reporting avenues

• 1) Must have neat and legible handwriting
• 2) Must be able to interact with patients courteously and calmly
• 3) Ability to communicate well with the public
• 4) Must be able to type accurately with proper verbiage and grammar

• 1) Must be able to hear and…