Dental Office Supervisor - RDA

Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care.

The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.

Under the direction of the Dental Director, the Dental Office Supervisor is responsible for supervision of the daily operations of dental clinic staff, including Front Office Receptionists, Dental Assistants, and Registered Dental Assistants. This position will improve customer service by providing support and coaching for the dental staff and act as a liaison within the center to work collaboratively to provide patient centered care.

The Dental Office Supervisor maintains patient flow for quality dental care services and efficient assignment of dental clinic staff; assists with dental clinic scheduling, problem solving, and improving efficiency and quality of services by a team-based approach.

• Ensure a safe and secure work environment by ensuring compliance with office and company policy and procedures.
• Maintain appropriate staff levels and participating in recruitment. This includes collaborating with HR for interviewing and checking references.
• Manage and supervise direct-report staff, develops job descriptions and assigns work. Formulates performance standards, conducts performance appraisals, and initiates corrective and disciplinary personnel actions as appropriate.
• Onboard, train and support continued development of staff.
• Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
• Attend regular communication and monthly staff meetings. Hold meetings with direct-report staff to share information, seek input, problem solve, plan, assign and track duties.
• Assess the training and development needs of direct-report staff and plan and arrange for appropriate training with regular updates.
• Acting as an information source and answering receptionists' questions, assigning tasks, following up and giving instructions as needed.
• Attending to, following up and resolving patient complaints and questions.
• Ensuring that staff acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurement, monitoring, and evaluation of all dental front office receptionists and dental assistants to improve efficiency.
• Work with HR to assess, investigate and resolve employee issues and complaints
• Review employee time sheets and validate hours worked
• Maintain an office environment that ensures optimal patient care and customer service

• Administer the practice schedule, develop policies, and establish standard work for all aspects of patient scheduling to ensure new ways to improve efficiency and effectiveness.
• Administer patient management processes including developing and implementing new patient experience protocols, and reengagement strategies.
• Oversee dental scheduling and resolve scheduling conflicts or issues.
• Develop and implement standard work to manage patient dental plan information. Verify and update benefit details offering education to patients on their…