Instructional Designer

Learning And Development Specialist

Conduct needs analysis to identify required skills, knowledge, and workflows for effective product utilization for internal and external customers. Design and deliver engaging learning experiences using a variety of methods (e.g., eLearning, videos, classroom training) based on adult learning principles. Maintain expertise in assigned product functionality, customer workflows, and internal applications. Create and maintain training materials, ensuring alignment with system updates.

Act as a resource to support, implementation, sales and other groups. Continuously monitor and solicit feedback on all training programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption. Decipher usage analytics and determine improvements or retirements of materials. Create instruction that enhances the retention, transfer, and application of knowledge, skills, and attitudes specific to roles, performance, culture, and outcomes.

Other duties as assigned.