Toll Operations Project Manager

About the Section

MTC's Capital Delivery, Asset Management and Roadside Tolling (CART) Section brings together many MTC initiatives focused on improving mobility, reliable system operations, and preservation of the region’s transportation system in support of a connected, equitable and sustainable Bay Area. The team is responsible for the full lifecycle of customer‑oriented, multi‑modal projects and programs with a focus on express lane, managed lane and toll bridge corridors.

In addition, the section supports regional partners with risk management and governance around mega‑project delivery. The section’s work is done in close partnership with Caltrans, the California Highway Patrol, county transportation agencies, transit operators and local jurisdictions.

The Roadside Tolling Infrastructure Support unit is one of five units within CART and is responsible for the operations and maintenance of the agency’s roadside tolling infrastructure.

• Provide subject matter expertise over the Open Road Tolling (ORT) toll collection system requirements in the areas of design, development, testing, and transition to the new tolling system.
• Develop and manage scope of work for projects, budget requests, support procurements, contracts, and other administrative documents for the ORT toll collection system.
• Develop and monitor progress of goals, objectives, performance targets, service level agreements, and monitoring plans for the ORT toll collection system.
• Analyze toll operations data and prepare reports.
• Develop high quality work and the delivery of assigned projects and programs within expected timelines.
• Effectively review, analyze and develop solutions to resolve project issues.
• Direct consultants to ensure high quality work that conforms to contract scopes, schedules, and budgets.
• Communicate clearly and concisely with technical and non‑technical staff, both orally and in writing, to translate technical issues and recommendations into a language and format understandable to key stakeholders.
• Collaborate with regional toll partners on initiatives that affect tolling policy and operations.
• Read and interpret engineering plans, specifications, and estimates.
• Stay informed of national, state, and regional developments in the tolling industry and support agency involvement in groups such as the California Toll Operators Committee (CTOC) and the International Bridge, Tunnel, and Turnpike Association (IBTTA).

Knowledge of:

• Principles and practices of transportation operations, planning and engineering, managed lanes, systems engineering, and software design and development.
• Principles and practices of project management including the areas of managing scope, schedule, budget, and risk.
• Software development processes, change control, and testing procedures.
• Techniques for collecting, analyzing, interpreting, and reporting complex and technical data and information.
• Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports.
• Policies, procedures, rules, and regulations governing toll operations (preferred).

Skills and Abilities:

• Strong analytical, problem‑solving, and innovative mindset.
• Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet critical deadlines.
• Ability to manage projects, develop work plans, budgeting, and expenses.
• Ability to communicate clearly, both orally and in writing, distilling complex concepts into compelling, relevant, and understandable presentations or reports.
• Ability to use digital design and mapping tools such as CAD, Visio, ArcGIS.
• Ability to collaborate with diverse stakeholders and lead staff to facilitate coordination related to assigned functions and projects.
• Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Ability to understand, interpret and apply applicable Federal, State, and local policies, laws, and regulations relevant to work performed.

Education and Experience:

Equivalent to a…