Supervisor Fast & Furious Hollywood Drift

Location: Universal City

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit  for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

As an Attractions Supervisor, in partnership with the Attractions Manager and Assistant Managers, you will be responsible for the growth and development of the lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction, as well as acting as On-Duty management coverage. In addition, this role will require working closely with Leads team to establish and maintain a positive environment at a new Attraction.

Essential Functions

+ Responsible for growth and development of Leads and Team Members

+ Establish positive culture for new Attraction

+ Focus on establishing and maintaining focus on safety and positive internal and external guest service

+ Maintains the operational efficiency of Attraction during park hours and seasonal/special events, ensuring plans for high efficiency and low wait times through active participation in managing guest flow experience are actively utilized.

+ Ensure venue standards are upheld through Lead expectations and pre-shift meetings

+ Assists Manager, Assistant Manager, and Talent Acquisition team for assurance most qualified team member candidates are hired/trained

+ Supports the scheduling department in reviewing the team member schedules weekly

+ Ensures department understands and follows all company policies and procedures.

+ Crisis management including Guests' and Team Members Medical/Emergency situations

+ Investigates incidents including Team Member/Guests' complaints

+ Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group

+ Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits ()  page of the Careers website. Salary range: $27 - $30/hr.

+ Minimum 2 years of operations experience in theme park or hospitality industry, including experience in guest service preferred.

+ Must be available to work on weekends, holidays and nights as required.

+ Must have excellent written and verbal skills

+ Must be proficient in Microsoft programs such as Word and Excel.

Desired Characteristics:

+ Bachelor's degree in  Business, Operations, or Hospitality is highly preferred

+ Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.

+ Proven ability to anticipate needs and initiate action

+ Experience managing in a…