Music + Entertainment Events Staff; Seasonal Part-Time

Music + Entertainment Events Staff (Seasonal Part-Time)

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.

Music and Entertainment Event Staff support front gate and front of house operations during concerts and events at COTA + Germania Insurance Amphitheater. This part-time, seasonal role is essential to ensuring a seamless, safe, and engaging experience for all guests during concerts and events. Staff may be assigned to positions at entry gates or throughout the venue's interior, depending on event needs.

Responsibilities include:

• ticket scanning
• guest assistance
• crowd flow monitoring
• ADA support
• reporting safety concerns, guest issues, or housekeeping needs to FOH Manager or Command Center
• remaining at assigned post unless on a scheduled break
• following all venue policies, procedures, and emergency protocols

Requirements:

• operate handheld scanners to check tickets and credentials at gates or venue checkpoints
• greet and assist guests with directions, venue information, and general support
• monitor crowd flow and ensure aisles, ramps, and walkways remain clear
• assist guests with ADA accommodations and ensure accessible access
• report safety concerns, guest issues, or housekeeping needs to FOH Manager or Command Center
• remain at assigned post unless on a scheduled break
• follow all venue policies, procedures, and emergency protocols

Knowledge, Skills, And Abilities:

• exceptional communication
• guest-centered focus
• judgment & decision-making
• adaptability
• team collaboration
• organization & efficiency
• integrity & accountability

Required Qualifications:

• part-time, seasonal position (must be available to work at least 50% of events)
• 2+ years of experience in guest services, hospitality, live events, or related fields preferred
• excellent communication and problem-solving skills
• available evenings, weekends, and holidays throughout the season
• must be over 18 years of age

Physical Demand & Work Environments:

• ability to lift and/ or move up to 25 pounds
• ability to stand/walk for long periods
• work in extreme environments outdoors throughout the year
• the noise level in the work environment is usually moderate but can be loud during events
• reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.