Executive Host Job Geyserville California USA,Entertainment & Gaming

Location: Geyserville

River Rock Casino, Geyserville, CA 95441, USA

Description

JOB TITLE: Host, Executive Casino

STATUS: Full-time, Permanent

FLSA: Exempt

JOB GRADE: SG3

REPORTS TO: Player Development Manager

SUPERVISES: N/A

WORKING HOURS: The incumbent is expected to devote such time and energy as is reasonably necessary to perform the duties and responsibilities of the position, which requires availability during evenings, weekends, holidays and special events.

SUMMARY: Responsible for all activities pertaining to developing, analyzing and maintaining the player database for River Rock Casino's Guest Services Department and providing a wide range of technical support to the Player Development Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key responsibilities:

80% Telemarketing and 20% Guest Service.

Provides top of the line full-service host duties (PR and sales) on and off company site.

Conducts outbound telemarketing campaigns to engage new and existing players, promoting property events, promotions, and personalized offers.

Actively identifies and recruits new players, cultivating relationships to grow the casino’s loyal customer base.

Monitors and analyzes the Hot Player Report to prioritize outreach to high-value guests and ensure VIP service.

Assists in the planning and hosting of player development events, ensuring a high level of guest satisfaction and attendance.

Works toward measured goals including player acquisition, visit frequency, and player reinvestment to support overall department objectives.

Achieves assigned revenue goals by driving player activity and return visits through strategic engagement and relationship management.

Works closely with Guest Service Shift Supervisors in preparation for new programs and procedures.

Monitors and facilitates the introduction of new Casino programs.

Updates the Club database.

Maintains file system for correspondence, records and other related information.

Audits player activity and submits periodic reports to the Player Development Manager.

Maintains a positive, upbeat work style for interaction with all guests and fellow team members.

Promotes the Players Club, entertainment, games and eating establishments of the Casino.

Possesses a general knowledge of all games throughout the Casino.

Works in conjunction with all team members to enhance guest service and the overall image of the Casino.

Works as a player/guest ambassador by fulfilling every need possible for the guest.

Creates relationship and connections with the guest by answering general questions, etc.

Serves as announcer or Emcee during player events.

Exercises appropriate discretion in identifying situations that require management attention.

Completes all paperwork requirements and departmental logs in an accurate and timely manner.

Continuously updates information on current winners, jackpots and giveaways.

Provides support to Casino Public Relations staff in use of computer and corresponding software applications.

Maintains confidentiality at all times, exercising appropriate discretion in producing and providing information contained in the database.

Commits to the Team R.O.C.K. Philosophy.

Acts as a role model and always presents oneself as a credit to River Rock Casino and encourages others to do the same.

Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.

Attends all required meetings and training.

Maintains confidentiality at all times.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities for this position.

QUALIFICATIONS

Minimum of three (3) years prior Casino/Sales experience with database analysis experience required.

Must have prior event planning experience for large and small venues.

Advanced experience with Microsoft 365 applications (Excel, Word and Outlook).

Must have attention to detail and a propensity for timeliness and accuracy.

Must be able to generate analysis, correspondence and reporting in a professional manner.

Must be willing to work a flexible work schedule including nights, weekends and holidays.

Must have experience motivating guests and staff, have excellent interpersonal skills and work as a team with co-workers and management.

Must be able to work independently, take initiative and be self‑motivated.

Must present a professional appearance at all times.

Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION

High School diploma or equivalent (GED) required.

BS/BA degree in Business Administration preferred.

LANGUAGE SKILLS

Bilingual in English and Spanish or Cantonese‑Mandarin required.

Must be able to read, write, speak and understand English.

Excellent oral and written communication skills are important to the successful conduct of this position.

Ability to write accurate, grammatically correct, polished reports and business correspondence.

Must be able to speak with the public in a professional manner.

MATHEMATICAL SKILLS

Ability to add,…