Table Games Dealer

Location: Upper Lake

JOB DESCRIPTION

Native American Preference will apply in accordance with Tribal policies

JOB TITLE:
Dealer REVISION DATE:
September, 2021

SUPERVISOR:
Table Games Supervisor DEPARTMENT:
Table Games Operations

SUPERVISORY RESPONSIBILITIES:
None

SUMMARY:

Responsible for dealing in a professional and proficient manner all Table Games within approved guidelines, applicable laws, policies and procedures while providing Outstanding Guest Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Adhere to and ensure compliance with all RCC policies, procedures, SOPs, and internal controls and gaming regulations.

Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned games.

Protect and maintain integrity of assigned games and assets.

Exchange currency for gaming chips; fills and credits; and, pay or collect bets according to house rules.

Ensure accuracy and completion of all signatory paperwork specific to assigned games and, if applicable, assigned bank.

Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.

Maintain excellent grooming and personal conduct according to RCC standards.

Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with customers who play at or approach assigned games.

Interact with department and RCC employees in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.

Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues

Abide by all company policies of RCC.

Other duties as assigned.

PHYSICAL DEMANDS

Must be able to communicate using written, oral and computer methods. Must be able to stand and exert fast-paced mobility for periods in excess of 8 hours. Must be to sit for long periods of time. Must have manual dexterity and ability to use repetitive wrist motions.

WORKING ENVIRONMENT

Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Running Creek Casino employees are responsible to ensure that their designated operations are in compliance with Running Creek Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Running Creek Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period. Candidates for this position will be required to have dependable transportation available to them without notice.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High school diploma or GED required
• At least 21 years of age
• 1 year previous dealing experience or completion of dealing course
• Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations

Skills

Required:

• Strong written communication skills
• Strong verbal communication skills
• Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Strong problem solving skills
• Basic Math skills (addition, subtraction, multiplication and division, ability to demonstrate proficiency)

Abilities

Required:

• Ability to maintain high confidentiality
• Ability to independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to deal all table games offered