Count Team - Count Team Attendant

Location: Valley Center

Description of the Position:

Responsible for the slot drop and kiosk drop on casino floor. Responsible for the count of monies and tickets in the count room and the reconciliation of the counts, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job.

Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls.
Assists in actual count in the count room.
Prepares various reports, including tally sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the utility programs and hand counts and then forwards all information to appropriate department(s).
Ensures the integrity of all count transactions.
Maintains accurate records, reports, and other required paperwork in the Count Department.
Operates the equipment daily and performs minor repairs and maintenance and light housekeeping as needed.
Conducts the necessary research to effectively resolve count disputes.
Held accountable, to a high degree, for the accuracy and thoroughness of the count, and departmental records and reports.
Assists in the actual floor drop with the Drop Team.
Responsible, to a high degree, for the accuracy and thoroughness of the kiosk drop and the slot drop.
Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
Other duties as assigned by management.
Responsible for conducting all responsibilities in a professional and ethical manner
Responsible for maintaining a consistent, regular attendance record.
Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:

High school diploma or GED equivalent.
Must be extremely numbers-oriented and computer-literate.
Must be able to multitask as in operate currency-counting machines and computers simultaneously.
Ability to speak and understand the English language.
Ability to write routine reports and correspondence.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
The Team Member is regularly required to talk and hear generally; also to hear different and separate tones and pitches of machinery.
The Team Member is also regularly required to stand for long periods of time; walk; and use hands to finger, handle, or feel objects, tools, or controls, turn keys…