Installer Service Specialist

Compensation

Pay Range: $17.87 - $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses or premiums that may be paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply.

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders.
• Direct efforts to accurately pick and stage parts for delivery.
• Route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurately and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• Perform all other duties as assigned.

• Required:
  
  Strong background in mechanics.
• Required:
  
  Above average communication skills.
• Desired:
  Hands‑on knowledge of automotive repairs.
• Desired: ASE Certification.
• Desired:
  Fluency in multiple languages (Spanish is highly desired).

Competitive wages and paid time off;
Stock Purchase Plan and 401(k) with employer contributions; starting day one medical, dental, and vision insurance with optional Flexible Spending Account (FSA); team member health/well‑being programs; tuition educational assistance programs; opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.