Player Development - Lead Player Development Representative

Valley View Casino & Hotel, 16300 Nyemii Pass Rd, Valley Center, California, United States of America

Responsibilities include greeting our VIP guests and assisting them with promotions, comps, and general questions. This position also provides direct telemarketing activity by communicating Valley View Casino & Hotel events via telephone.

All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greeting guests in a courteous and caring manner using personalized service.

Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. While performing the duties, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Casino is open 24 hours per day, seven (7) days per week;

therefore, you must be flexible to work any and all shifts.

• High school diploma or GED equivalent.
• One year of guest service experience.
• One year of player development experience or experience in developing and maintaining new customer relationships.
• One year of progressive leadership experience including mentoring, training, and coaching of peers. Completion of six months of participation in the job coach program in the last year can be substituted for the leadership experience.
• Demonstrated proficiency in Microsoft Office products including Word, Excel, Outlook and Powerpoint.
• Ability to type a minimum of 35 words per minute.

Valley View Casino & Hotel, 16300 Nyemii Pass Rd, Valley Center, California, United States of America