Installer Service Specialist

Compensation

Pay Range: $16.50 - $24.50 per hour. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premiums and is paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if criteria are met.

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and accurately pick and stage parts for delivery.
• Route delivery specialists to ensure customers receive orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards, including completing vehicle inspections on time and entering daily mileage into fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
• Assist on front counter and retail counter as needed.
• Help with backroom duties such as auto‑load, returns, stock, etc.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired:

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & Paid Time Off.
• Stock Purchase Plan & 401(k) with employer contributions.
• Medical, Dental & Vision insurance with optional Flexible Spending Account (FSA) starting day one.
• Team Member Health/Wellbeing Programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call 800‑471‑7431, option 1, and provide your requested accommodation and position details.