Field Operations Beverage Technician, Events & Hospitality Technology

Field Operations Beverage Technician, Events & Hospitality Technology

This is a practical, technical and client-facing role at the heart of Box Bar's live event delivery. You will support the preparation, deployment, setup, operation, troubleshooting and breakdown of Box Bar equipment across events, venues, festivals, hospitality environments and activations. You will work closely with internal teams, clients, venue staff, contractors and event teams to ensure Box Bar technology is ready for service, operates reliably and is represented to the highest standard.

This role is not just about equipment setup. You will be one of the people representing Box Bar on site with clients and venue teams, helping make sure our technology performs in live, high-pressure environments where service speed, reliability and customer experience matter.

Key responsibilities include:

• Understand event requirements in advance and prepare effectively for each deployment.
• Liaise with clients, venues and internal teams before, during and after events.
• Support delivery, setup, testing and breakdown of Box Bar equipment.
• Ensure machines are fully prepared, positioned, tested and ready for service.
• Support loading and unloading of equipment before and after events.
• Help maintain safe, clean, organized and professionally presented Box Bar areas during live operations.
• Support event accreditation, venue access and site logistics where required.

• Monitor equipment during live events and respond quickly and calmly to technical issues.
• Carry out basic mechanical, electrical or operational troubleshooting within training and safety guidelines.
• Replace parts or make minor adjustments where required and approved.
• Escalate technical issues clearly and promptly when additional support is needed.
• Support pre-event and post-event machine checks, cleaning, testing and preparation.
• Help ensure equipment is returned, stored and prepared correctly after each event.

• Train venue teams, event staff and client representatives on machine functionality and safe operation.
• Provide clear, confident and professional support during live service.
• Build strong working relationships with venue staff, contractors, clients and internal teams.
• Support client success by identifying feedback, improvement opportunities and potential expansion or upsell opportunities.
• Represent Box Bar professionally and positively at all times.

• Complete clear and detailed post-event reports covering performance, issues, client feedback, operational learnings and improvement opportunities.
• Feed relevant information back to operations, client success, sales, marketing and product teams.
• Support scoping visits, site checks or project preparation ahead of events where required.
• Help improve training materials, event processes, checklists and operating procedures.
• Contribute to internal event programs, schedules and calendars so the team has clear visibility of upcoming work.

• Support warehouse preparation of machines and equipment before and after events.
• Liaise with and support contract staff or temporary event teams where needed.
• Support other operational areas when required in a fast-moving scale-up environment.
• Take ownership of practical problems and help create better ways of working as Box Bar grows in the US.

We are looking for someone who is reliable, practical, technically confident and comfortable working in live event environments.

You may come from events, festivals, hospitality, venues, beverage service, field service, equipment maintenance, technical operations, AV, installations, facilities, manufacturing, customer operations or another hands-on technical environment.

You do not need to have worked in every target sector. What matters most is that you are calm under pressure, comfortable with technology, good with people and willing to take ownership when things need to get done.

You will be someone who:

• Takes pride in doing things properly.
• Is dependable, punctual and prepared.
• Communicates clearly with clients, colleagues and venue teams.
• Can work independently while still being a strong team player.
• Stays calm and solution-focused when issues arise.
• Is comfortable with hands-on work, travel and live event hours.
• Understands the importance of customer experience and operational standards.
• Is confident in learning new technology and following technical processes.
• Can write clear notes, updates and post-event reports.
• Wants to be part of building something exciting in the US market.

• Experience in at least one relevant environment, such as events, venues, festivals, hospitality, beverage operations, field service, equipment support, technical operations, installations, AV, facilities or customer-facing operations.
• Experience with beverage dispense, draft systems, cellar equipment, bar operations or hospitality technology.
• Strong…