Representative Promotions; On-Call

The Promotions Representative supports the planning, coordination, and on-floor execution of promotional events and marketing initiatives throughout Morongo Casino Resort & Spa. This guest-facing role is responsible for creating engaging and memorable experiences by assisting with giveaways, tournaments, drawings, and special events while delivering exceptional guest service. The Promotions Representative plays a key role in enhancing guest loyalty, promoting brand standards, and supporting overall casino operations in a fast-paced entertainment environment.

• Represents the Promotions Department on the casino floor and at designated event venues with a professional, energetic, and guest-focused demeanor.
• Assists with the execution of promotions, including giveaways, sweepstakes, tournaments, drawings, and special events.
• Explains promotional rules, mechanics, eligibility requirements, and event details clearly and accurately to guests.
• Enrolls guests into players club programs and promotional campaigns using designated systems and software.
• Distributes promotional items, prizes, giveaways, and gifts in accordance with established procedures and internal controls.
• Verifies guest identification and promotional eligibility while maintaining compliance with company policies and gaming regulations.
• Assists with event setup, breakdown, organization, and inventory control of promotional materials and equipment.
• Maintains accurate records and documentation related to promotions, guest participation, and prize distribution.
• Collaborates with internal departments to support seamless execution of promotional events and guest experiences.
• Monitors promotional areas to ensure cleanliness, organization, and adherence to operational standards.
• Provides feedback to leadership regarding guest participation, promotional effectiveness, and operational improvements.
• Performs other duties as assigned.

This position does not have direct supervisory responsibilities but may provide assistance and support to team members during promotional events and activities.

• Demonstrates strong interpersonal communication and guest service skills in a fast-paced environment.
• Ability to engage professionally and comfortably with diverse guests and team members.
• Possesses strong organizational skills and attention to detail while managing multiple assignments.
• Basic computer proficiency and ability to learn promotional systems and software.
• Demonstrates professionalism, reliability, and sound judgment in daily responsibilities.
• Committed to delivering exceptional guest experiences and promoting a positive team environment.
• Must be able to obtain and maintain all required gaming licenses and permits.

• High school diploma or equivalent preferred.
• Additional coursework in Marketing, Communications, or Hospitality is a plus.
• Minimum of 1 year of experience in promotions, guest services, events, or a customer-facing role.
• Proven ability to assist with the setup, execution, and breakdown of promotional events and activities.
• Strong communication and interpersonal skills with a friendly, outgoing, and professional demeanor.
• Ability to handle guest inquiries, distribute prizes, and provide accurate information about promotions.
• Excellent organizational skills and the ability to work effectively in a fast-paced, high-volume environment.
• Prior experience in a casino, resort, or entertainment venue is preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such…