Casino Host

The Casino Host is responsible for developing and maintaining strong guest relationships with high-value players to increase loyalty, frequency of visits, and gaming activity at Morongo Casino Resort & Spa. This position provides personalized guest service and coordinates all aspects of the VIP experience, including reservations, amenities, and promotions. The Casino Host acts as a liaison between the property and the guest, representing the brand with professionalism and enthusiasm.

• Greets and provides superior service to hosted guests both on and off property.
• Establishes and maintains strong relationships with existing and potential VIP players.
• Responds to guest inquiries and service requests, resolving issues promptly and professionally.
• Evaluates player activity using theoretical win and loss data to determine eligibility for complimentary services.
• Coordinates hotel, dining, transportation, spa, golf, and special arrangements for VIP guests.
• Promotes the Morongo Rewards Card and encourages rated play.
• Notifies VIP guests of promotional offers, special events, and casino services through outbound calls, letters, and personal contact.
• Supports the planning and hosting of VIP events, tournaments, and off-site functions.
• Collaborates with hotel, food & beverage, and marketing teams to ensure guest satisfaction.
• Meets assigned goals related to revenue, visitation, reactivation, and acquisition.
• Identifies new VIP opportunities through floor interactions and community engagement.
• Follows up with guests post-visit to maintain relationships and encourage return trips.
• Maintains detailed records of player activity and preferences using CRM tools (e.g., Host Viz).
• Stays informed of competitive trends and industry promotions.
• Performs other job-related duties as assigned.

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

• Exceptional interpersonal, verbal, and written communication skills.
• Proficient in Microsoft Office and other Windows-based software applications.
• Strong understanding of Player Development and casino marketing operations.
• Must be professional, guest-focused, self-motivated, and organized.
• Ability to multitask, maintain confidentiality, and use discretion in handling guest and company information.
• Experience with player tracking systems such as ACSC and LMS preferred.
• Capable of hosting large or small groups and serving as an emcee for guest-facing events.
• Must be comfortable working independently and collaboratively in a fast-paced environment.

• High school diploma or equivalent preferred.
• Associate’s or Bachelor’s degree in Hospitality, Business, Marketing, or a related field is preferred.
• Minimum of 2–4 years of experience in guest services, player development, or a similar hospitality-focused role.
• Proven ability to build and maintain relationships with casino guests to drive loyalty and repeat business.
• Strong understanding of casino promotions, player tracking systems, and loyalty programs.
• Excellent interpersonal and communication skills, with the ability to provide VIP-level service in a high-volume environment.
• Ability to resolve guest concerns professionally and efficiently while promoting a positive experience.
• Prior experience in a casino or resort setting is preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and…