Assumption​/Exempt Transfer Specialist

PENNYMAC

Pennymac is (NYSE: PFSI) a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Simple Assumption/Exempt Transfer Specialist will work with applicants who request to add or remove a person on an existing loan through an Exempt transfer of ownership (Simple Assumption or Simultaneous Modification Assumption) or request a Recast of their loan. As the Simple Assumption/Exempt Transfer Specialist, you will be responsible for sending disclosures, collecting required supporting documentation, preparing the final documents, and responding to applicant inquiries as applicable.

The Simple Assumption/Exempt Transfer Specialist ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies, and will:

• Effectively service inbound calls from applicants
• Conduct timely outbound call attempts to secure required documents for review when required
• Review Assumption inquiries within set department expectations
• Review and validate loan documents to process the Exempt Transfer or Recast
• Provide general account information to customers including, but not limited to, inquiries regarding payments and loan documents
• Conduct preliminary or basic research in order to respond to Exempt Transfer or Recast inquiries
• Send disclosures to comply with investor and regulatory requirements when required
• Process customer payments via phone
• Meet outlined production and quality standards
• Interact with other Pennymac servicing departments to solution customer requests and resolve issues
• Request assistance for and/or escape more complex issues to department senior associates or supervisors
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Personal computer knowledge, including proficiency in Word and Excel
• Detail oriented with good organizational and follow-through skills
• Must be a team player with strong attention to detail and able to work independently
• Ability to deliver timely and accurate information in a fast-paced environment
• Critical thinker with problem solving skills, mathematical skills and sound judgment
• Ability to make decisions independently within set policy and procedures
• Mortgage and/or financial services industry experience preferred

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Whether you’re looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac’s benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships
• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit: (Use the "Apply for this Job" box below)./benefits

For residents with state required benefit information, additional information can be found at:

• Lower in range
  - Building skills and experience in the role
• Mid-range
  - Experience and skills align with proficiency in the role
• Higher in range
  - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

$45,000 - $66,000

OFFICE