Quality Assurance Analyst

Quality Assurance Analyst

BANC OF CALIFORNIA AND YOUR CAREER Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation's premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

Responsible for performing quality assurance reviews, documenting errors related to new account onboarding, completing supersedes/changes related to customer accounts and documenting communications to business partners for remediation as required. Perform all CIP/CDD/EDD processes related to BSA/AML/OFAC as well as the communication and resolution of findings and issues. Complete and update data and production to appropriate application for management review. Anticipate and implement changes to the process as a result of changes in the Bank's business environment, product on-boarding and regulatory changes.

Analyze patterns and trends, and communicate with management to ensure that risks are adequately identified and addressed. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Serve as a liaison and subject matter expert for on-boarding initiatives within the various Banking groups. This will include keeping up to date on new account process changes, business unit requests, and answering questions relating to the on-boarding of new accounts, supersedes, forms, etc. Conduct quality assurance (QA) reviews of work products derived from new accounts and ensure key performance indicators (KPIs) are tracked and utilized to effectively manage the environment.

Guide on-boarding process through complex matters and escalates high profile matters accordingly to Banking leadership. Manage complex Banking customers and/or clients as needed to collect proper CIP/CDD and expected activity documentation on both new and legacy accounts in order to comply with BSA/AML regulatory requirements. Complete audit Reviews for different processes throughout Operations, and this can include Treasury Management operations or Venture Banking operations.

Provide training and technical support for partners and team members as it relates to customer on-boarding and execution of work processes and procedures. Follow BSA/AML guidelines and participates in AML risk assessments of new/changed products and services being introduced to the Bank. Ensure accurate CIP/CDD information is recorded regarding source of funds and expected account activity. Facilitate remediation of open issues.

Ensure that internal service level agreements (SLAs) are consistently met. Address areas of improvement for SLA and…