Customer Experience Associate ; Lakeshore

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) per procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored solutions, exercising discretion in confidential matters.
• Respond and resolve customers’ concerns using standard procedures, escalating non‑standard activities as needed.
• Achieve assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner.
• Connect personally with customers to advise them on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High school diploma and/or 1+ years of relevant experience; undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• Proactive attitude with initiative, accuracy and detail orientation to manage multiple tasks and changing priorities.
• Dynamic communicator with established customer‑experience skills, able to connect verbally and in writing with diverse people calmly, courteously, and effectively.

• Base salary and variable compensation.
• Health and well‑being benefits, savings and retirement programs.
• Paid time off, banking benefits and discounts, career development, reward and recognition programs.