Banking Advisor; Rockland

A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people‑centric experience for branch clients.

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer Service Branch Manager or the Branch Manager. Every day, you will work with a team of experts specialized in investment, credit, mortgage financing and more.

After gaining the necessary experience as a Banking Advisor, many options will be available to you: advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Our training programs use on‑the‑job learning to help you master your role. You can access personalized training content on topics such as banking solutions and the advisory approach to support your ongoing learning.

• Hold a college diploma (DEC) or equivalent.
• Customer service experience, inclusive attitude and openness to diversity.
• Positive attitude and empathy for clients.
• Interest in technology and skilled in sharing knowledge.
• Ability to adapt to different situations.

• Health and wellness program, including many options.
• Flexible group insurance.
• Generous pension plan.
• Employee Share Ownership Plan.
• Employee and family assistance program.
• Preferential banking services.
• Involvement in community initiatives.
• Telemedicine service.
• Virtual sleep clinic.

We welcome all candidates and strive to provide a barrier‑free, accessible environment. If you require accommodations, feel free to let us know during our initial conversations.