Officer, Quality Assurance Analyst

• Pay or shift range: $70,305 USD to $98,000 USD
  The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
• Full-Time
• Requisition #: OFFIC
  004971

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

THE OPPORTUNITY

The Quality Assurance Analyst is responsible for performing quality assurance reviews for our subservicer relationships in addition to maintaining and developing our QA models as required for regulatory or bank compliance. This involves designing and implementing audit processes at the direction of internal stakeholders which verify compliance of third‑party servicing vendors to prudent servicing practices and investor instructions. This individual will timely complete quality assurance audit reviews and prepare reports to reflect the results of the work performed.

Audits will be automated to the extent possible but may require manual review of various elements such as audit data, customer service notes, documents, recordings and other important items. Work products should be maintained in an archive which is easy to access and provide information to reviewers as required. Reviews will be shared with the portfolio managers. Any identified issues will be reviewed by the portfolio manager who will direct the remediation with the subservicer.

Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Quarterly subservicer reviews for designated subserviced lines of business.
• Reviews are performed through an application which automates much of the QA. Analyst will be responsible for modifying the application for improvements as directed by Portfolio Management.
• Coordination with Portfolio Management team on results of reviews and identification of any findings.
• At the direction of Portfolio Management team, modify QA process to accommodate remediation of findings.
• Maintain complete system development records and changes.
• Comfortable using Excel, Word, PDFs and PowerPoint to share results and research questions.
• Strong ability to organize information, both data and documentation in a shareable format so that it is easy to locate by Consumer Lending and Portfolio Management Team.
• Intellectual curiosity regarding best practices for loan servicing and regulations which govern servicing and lending.
• Follow all established…