Personal Banker B

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Full Time Professional Ventura, CA, US

Salary Range: $20.00 To $29.85 Hourly

Job Purpose:

Under the direct supervision of the Branch/Service Manager, the position of Personal Banker is responsible for processing all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Acts as second teller ensuring customers receive accurate and responsive service. The Person al Banker is cross-functional and may also perform teller duties, such as receiving checks, cash, and payments for deposits to savings and checking accounts, cashing checks and processing payments.

Duties & Responsibilities:

• Assists consumers in their selection of various accounts, products and financial services available from the Bank; recognizes appropriate products or services for customers and ensures opportunities are presented by applying professional sales techniques. Knowledgeable of all bank products and services.
• Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation.
• Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s);reviews verification, OFAC and Chexsystems reports to determine if account should be opened; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.
• Researches and analyzes data in order to resolve basic customer problems. Answers customer questions with accounts, ATM cards/transactions, balancing, fees, and account adjustments within given authority.
• Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues.
• Issues cashier’s checks and accepts wire transfer requests.
• Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.
• Receives and processes stop payment and hold orders.
• Presents funds received from customer to teller for initial deposits; determines funds availability and obtains receipt for customer.
• Processes debit card orders, address changes, check and deposit slip orders, and endorsement stamp orders.
• Provides courteous and professional assistance to customers over the phone, ensuring proper telephone etiquette is maintained at all times.
• Processes DDA lines of credit payments and file maintenance.
• Processes statements, renewal notices and interest payments for IRA and certificates of deposit accounts.
• Ability to function as a teller – Approximately 25% of Job Expectation.
  • Balances cash drawer daily and vault cash without errors.
  • Receives retail, commercial checking, and savings deposits by determining that all necessary documents are in proper form, and issuing receipts.
  • Cashes checks, savings withdrawals and accepts loan payments; confirms all necessary documents and properly authorized, in proper form and within authorized limits; makes decisions when questionable items are presented for cashing.
  • May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
  • May also act as dual control on night depository duties and ATM servicing; logging bags, processing deposits,…