Public Safety Dispatcher I​/II

Under direct supervision, learns and receives, dispatches, and maintains routine and emergency radio and telephone communications for law enforcement, emergency medical, and other public safety personnel and equipment. This includes serving as a public safety answering point for Lake County, maintaining field communications during incidents, performing general office support assignments, and other related duties as assigned.

Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series.

One (1) year of full-time office support experience. Experience in a public safety agency is preferred.

Under direct supervision, learns to receive and dispatch routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other public safety personnel and equipment; maintains field communications during incidents; serves as a public safety answering point for Lake County; performs general office support assignments; and performs related duties as assigned.

This is the entry and first working level in the Public Safety Dispatcher series. Incumbents have responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. The Public Safety Dispatcher I level performs many assignments in training and learning capacity.

Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff. Exercises no supervision over staff.

• Answers the telephone, receiving and classifying calls.
• Learns and exercises basic responsibility in determining the priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other public safety units, according to availability, assigned geographic area, and location.
• Maintains field communications for public safety checks and during emergencies and incidents.
• Ensures adequate back‑up for Sheriff’s Office personnel.
• Learns to serve as a public safety answering point for Lake County.
• Transfers emergency calls to other agencies as warranted.
• Monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment.
• Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages.
• Enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD).
• Arranges and coordinates the removal of deceased persons during coroner responses.
• Coordinates public safety communications using a telephone, radio, and computer equipment.
• Confirms warrants and performs records checks.
• Updates daily dispatching logs.
• Enters information such as stolen/repossessed property, missing persons, and repossessed and stolen vehicles into the teletype and computerized information systems.
• Operates dispatching equipment, office equipment, and computers.
• Provides information to staff, civic groups, and the public regarding the Sheriff’s Office.
• May search master recordings for information.
• May testify in court.
• Performs related duties as assigned.

• Basic operating policies, procedures, and functions of the Sheriff’s Office for receiving, disseminating, and processing various types of information for emergency and non‑emergency calls for services.
• Laws, codes, and regulations related to transmission/reception of public safety communications.
• The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County.
• The general geography of Lake County.
• Modern office methods and procedures, including computers and computer programs.
• Proper and effective methods of deploying law enforcement personnel.
• Principles and procedures of…