Dispatcher (Training) - $7,500.00 NEW HIRE BONUS

Dispatcher

$7,500.00 NEW HIRE BONUS $3,000.00 Upon Successful Completion and Receipt of Dispatcher-EMD Certification $4,500.00 Upon Successful Completion of Probation

DEFINITION

Under general supervision, to receive and dispatch radio and telephone communications; to dispatch law enforcement, emergency medical, and other public safety personnel; to maintain field communications during incidents; to process warrants; to perform office support assignments; and to do related work as required.

DISTINGUISHING CHARACTERISTICS

This is a specialized classification for positions which have the responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also process warrants and perform a wide range of office support responsibilities.

REPORTS TO

Supervising Dispatcher.

CLASSIFICATIONS SUPERVISED

None

EXAMPLES OF DUTIES

• Answers the telephone, receiving and classifying incoming calls.
• Determines priority of response and dispatches public safety units, according to availability, assigned geographic area, and location.
• Dispatches Sheriff, Emergency Medical, and other Public Safety Personnel to routine and emergency calls as required.
• Maintains field communications during emergencies and incidents.
• Transfers emergency calls to other agencies as warranted.
• Enters and clears information on the CLETS system to assist field personnel with calls.
• Sends warrant abstracts to other law enforcement agencies.
• Performs warrant and records checks.
• Updates daily dispatching logs.
• Enters stolen property, repossessed property, and abandoned vehicle information into the teletype system.
• Cleans and changes tapes on master recording equipment.
• Maintains and updates data on business addresses and phone numbers.
• Searches master recordings for needed information.
• Processes warrants.
• Performs a wide variety of office support assignments.
• Operates office equipment and computers.

ESSENTIAL QUALIFICATIONS

• Knowledge of operating policies, procedures, and functions of the Amador County Sheriff Department.
• Laws, codes, and regulations related to transmission and reception of public safety communications.
• The general geography of Amador County.
• Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment.
• Modern office methods and procedures.

Ability to:

• Operate radio communications and teletype equipment.
• Use sound judgment in dispatching personnel and equipment.
• Think clearly and act calmly in emergency situations.
• Read, analyze, and interpret laws, codes, rules, and regulations.
• Perform a variety of office support work.
• Deal courteously but firmly with general public.
• Establish and maintain cooperative relationship with those contacted during the course of work.
• Type at a rate of 45 words per minute.

TRAINING AND EXPERIENCE

Any combination of training which would likely provide the required knowledge and experience is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience:

One (1) year of experience performing public safety dispatching work.

Certification:
An incumbent must obtain Emergency Medical Dispatcher and Dispatcher Certification from P.O.S.T. within 12 months of initial employment.

Special Requirement:
Possession of a current and valid California Driver's license issued by the California Department of Motor Vehicles.