Eligibility Specialist III - Placerville

THE COUNTY OF EL DORADO

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits.

The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

County of El Dorado Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include:
Behavioral Health, Public Health, Community and Social Services. The Health and Human Services Agency has over 600 employees dedicated to enhancing and enriching the lives of those in their communities.

Health and Human Services Agency’s Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services:
Cal Fresh, CalWORKs, Medi-Cal, General Assistance, and employment services.

Eligibility Specialist III performs the most complex work requiring an advanced level of technical knowledge in the determination of eligibility for one or more public assistance programs, departmental processes, and caseload/workload administration; performs help desk functions; provides training to a unit of workers determining eligibility for public assistance; serves as a lead worker for less experienced employees; and performs specialized duties or assignments such as fair hearing or welfare collections that require considerable inter program knowledge of eligibility regulations, policies, and procedures.

• Provide support to supervisor with unit operations and coverage.
• Perform interactive interviews to elicit eligibility information; obtain and/or verify financial, employment, tax, and personal demographic information; and identify need for public assistance programs and services.
• Assist in the development and implementation of procedures for public assistance programs.
• Analyze financial and eligibility information to determine initial or continuing eligibility for multiple aid programs.
• Provide services to drop-in clients, perform local help desk functions, provide lead direction and training to unit staff, and assist with the more complicated cases, or perform specialized assignments in the areas of investigations, quality assurance and control, and fair hearings.
• Explain regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation.
• Ensure accuracy and completion of application and declaration forms.
• Resolve discrepancies by securing documentation, medical records, and confirmation from other agencies.
• Enter and retrieve numerical and narrative data, and issue benefits from an automated computer system.

The ideal candidate is expected to independently perform complex duties beyond the journey-level classification of the class series and demonstrate advanced knowledge of eligibility regulations, procedures, and eligibility software systems. Additional specialized assignments may include performing quality control and/or quality assurance reviews or performing other specialized assignments and related work as required.

One (1) year of full-time experience performing duties equivalent to the County's class of Eligibility Specialist II;

-OR
- Three (3) years of full-time experience determining eligibility for public assistance programs or collections experience which must have included interviewing and negotiating payments in a public human services agency.

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

The ability to speak and read Spanish in addition to English would be an asset and preferred in this position but is not required. Applicants for English/Spanish bilingual designated positions must take and pass the bilingual proficiency examination administered by the County of El Dorado and, if successful, become eligible for a pay differential of $1.00 per hour. The differential is defined by the Memorandum of Understanding between the County of El Dorado and the Bargaining Unit representing this job classification.

The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. A training and…