Client Service Coordinator

Guide light Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guide light Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care.

Join us in making a lasting impact!

Title: Client Service Coordinator

Reports to: Executive Director

Department/

Location:

Onsite at our Quincy, MA location

FLSA Status: Non-Exempt

Schedule: Monday-Friday, 8a-4:30p

Role

Summary:

As the Client Service Coordinator, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guide light Health.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills required.
• Knowledge of mental health terminology and procedures is a plus.

• Associate's or bachelor's degree.

* Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at

Guide light is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered and enabled to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company.

$25—$32 USD

At Guide light, we value a work-life integration culture. This approachallows our teammates to focus on what matters most to them, whilealso caring for our clients and fellow teammates. We have found thatthis promotes a sustainable and successful culture, and we offerthefollowing benefits to our teammates todemonstratethis commitment to each other.

As a Guide light teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including:

• Health & Wellness: Medical, dental, vision, Health Joy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.