Care Coordinator - ELEO Family

Care Coordinator – Pregnancy & Family Support (I / II / III)

Department: ELEO Family Center

Reports To:

Program Manager, ELEO

MACC exists to glorify God and share the good news of Jesus Christ through support, cooperation, and charitable works among associated members and participants. All social-service programs are led by faith-based principles, offering neighbors tangible help alongside spiritual hope—especially in life-shaping seasons such as pregnancy and early parenting.

The Care Coordinator (I/II/III) walks alongside pregnant and parenting neighbors—helping them "love their neighbor as themselves" by integrating health, social-service, and spiritual supports. Core duties include assessment, care-plan development, resource navigation, pregnancy & postpartum education, spiritual encouragement, and data tracking. Higher tiers carry progressively larger caseloads, leadership of junior staff, program improvement, and community partnership building.

• Conduct biopsychosocial + spiritual intake (pregnancy status, faith preferences, social factors).
• Determine tier-appropriate caseload (Tier I 27-34, Tier II 35-47, Tier III 46-50 neighbors).

• Co-create individualized plans covering prenatal/medical care, nutrition, transportation, housing, mental health, and spiritual care.
• Document in EMR / case-management system within 24 hrs.

• Provide evidence-based education (trimester milestones, labor prep, breastfeeding, newborn care).
• Coordinate doula services, childbirth classes, and referrals to perinatal specialists.

• Offer prayer, Scripture encouragement, or pastoral referrals consistent with MACC’s Statement of Common Understanding.
• Link families to local churches as trusted sources of community and support.

• Secure Medi-Cal benefits, WIC, food bank deliveries, diapers, transportation vouchers, and safe-housing options.
• Advocate with clinics, insurers, and social-service agencies to remove barriers.

• Build partnerships with OB practices, pregnancy-resource centers, and churches.
• Lead outreach events promoting holistic prenatal care.

• Orient new Care Coordinators; review charts for accuracy.
• Serve as county lead, coach Tier I staff, identify workflow improvements, and lead case-round reviews.

All candidates must demonstrate a commitment to MACC’s faith-informed mission and the ability to support pregnant and parenting neighbors with compassion and integrity.

• Tier I:
• - High school diploma or GED; and
• - At least one (1) year of direct client service, case management, outreach, or ministry-related support experience.
• - Entry-level care coordination. Familiarity with pregnancy-related social services preferred.
• Tier II:
• - Associate’s degree in health sciences, human services, ministry, or related field; OR
• - High school diploma/GED and two (2) additional years of relevant experience.
• - Able to mentor Tier I staff. May lead spiritual support groups, prenatal education, or volunteer teams.
• Tier III:
• - Bachelor’s degree in social work, public health, theology, or related field; OR
• - Associate’s degree and two (2) additional years of senior-level care coordination or program oversight experience.
• - County lead and subject matter expert. Participates in program evaluation and design. Strong experience in pregnancy ministries or prenatal resource programs preferred.

Note:

Experience may be substituted for education on a year-for-year basis, subject to MACC’s discretion.

• Strong knowledge of pregnancy/parenting resources and CalAIM Community Supports
• Trauma-informed, culturally responsive, bilingual Spanish/English preferred
• Proficient in Microsoft 365, SharePoint, EMR/case-management platforms
• Able to travel across Colusa, Glenn, Tehama, Butte, Shasta, Yuba, Sutter & Yolo counties (vehicle provided as needed)

• Affirms MACC’s Statement of Common Understanding and integrates Christian principles in daily work.
• Respects the dignity of every neighbor, regardless of faith stance, choosing compassionate service over coercive proselytization.

Hybrid office/field role; evening or weekend classes/events as scheduled. Extensive county travel; ability to lift 25 lbs of program materials. Reasonable accommodations provided as required.

* This description reflects key responsibilities and qualifications but is not exhaustive. MACC reserves the right to make reasonable changes consistent with organizational need.*