Social Service Coordinator, Arleta, Ca

Social Services Coordinator

The Social Services Coordinator provides post-hospital care services to guests experiencing homelessness who are transitioning out of an acute care hospital. The Social Services Coordinator applies professional experience and independent judgment to complex tasks and supports organizational goals; performs a wide variety of administrative functions to assess needs and ensure program objectives are met; serves as a community and organizational resource on issues of healthcare and housing.

Responsibilities and Initiatives

• Timely complete Needs Assessment and Care Plans. Complete referrals and coordinate services for mental health, housing, etc.
• Facilitate discharge process and locating housing for individuals. Complete discharge notes, communicating to our community partners. Conduct warm hand off for guest when appropriate.
• Maintain up-to-date CRM proprietary database daily and partner contacts. Complete Coordinated Entry System ("CES") Documents and all other documents required to maintain compliance. Complete Homeless Management Information Systems (HMIS). Utilize bed board application to determine census capital for operational planning (i.e.) meal planning.
• Ability to adequately manage caseload of a minimum 25 guests with flexibility to manage more to meet the needs of the facility (i.e., vacancies, PTO etc.)
• Flexibility to complete home visits when necessary to track post-transition guest progress and or Rapid Rehousing Housing (RRH) when applicable.
• Must adhere to administrative hours to complete all required documentation.
• Project a positive professional image and adheres to organizational dress code.
• Ability to multi-task and collaborate with external case managers to provide adequate services and support to the guests.
• Ability to triage and intervene during areas of guest behavioral concerns.
• Adhere to all funders and company's standards procedures of operations, regulations, and best practices to meet compliance.
• Flexibility to adapt to schedule changes when necessary to meet the needs of the facility.
• Complete additional tasks/duties as assigned to meet the needs of the facility, notwithstanding primary responsibilities.
• Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
• Attend care coordination meetings. Collaborate with nursing team to execute weekly case conferencing for guest.
• Practice harm reduction practices while conducting guests searches for contrabands or illegal substances when applicable. Support program team with appropriate guest interventions such as de-escalation, Crisis Prevention, motivational interviewing, etc.
• Engage and conduct daily check in with guest, building rapport and trust with our guests.
• Always follow NHF policies and procedures.