Front Office Clerk

Location: Fallbrook

JOB SUMMARY:

The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.

* Answer and direct telephone calls appropriately.

* Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).

* Validate/update patient personal information in the electronic practice management (EPM) system as necessary.

* Provide appropriate form(s) to patients in accordance with patient needs as necessary.

* Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.

* Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures.

* Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.

* Order and inventory office supplies as needed.

* Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

* Bilingual (English/Spanish) preferred.

* Must possess excellent customer service including verbal and written communication.

* A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.

* Possess strong interpersonal skills and ability to work well with others.

* Ability to deal effectively with changing situations and stressful environment.

* Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND

EDUCATION:

* High school graduate or equivalent required.

* Minimum 1 year experience answering phones and scheduling preferred.

* Experience and/or training as a Medical Assistant or Dental Assistant preferred.

* Front office experience in a medical or dental setting preferred.