Lead Massage Therapist

SPA LEAD MASSAGE THERAPIST

Yountville, CA

Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities.

Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.

JOB SUMMARY

The Lead Massage Therapist is a senior service provider and clinical leader within The Spa at Estate Yountville. This role delivers exceptional massage and body treatments while supporting spa leadership in maintaining service standards, therapist development, and treatment consistency.

The Lead Massage Therapist reports to the Spa Director and serves as a technical authority for the massage team and models professionalism, expertise, and luxury hospitality to ensure each guest experience reflects Estate Yountville’s commitment to elevated wellness.

ESSENTIAL JOB RESPONSIBILITIES

• Perform all massage and body treatments in accordance with the Spa Treatment Menu and Massage Therapist Protocol Manual.
• Customize treatments based on guest needs, health considerations, and real-time feedback.
• Maintain advanced knowledge of anatomy, physiology, contraindications, and therapeutic massage techniques.
• Deliver consistent, high-quality treatments aligned with luxury spa standards.
• Build rapport with guests and provide appropriate recommendations for continued care, enhancements, and retail products.
• Adhere to scheduled treatment times and professional shift standards.
• Supervise and support the massage therapy team to ensure accountability and service consistency.
• Train new therapists on spa protocols, treatment standards, draping expectations, and service flow.
• Serve as the clinical resource for massage techniques, contraindications, and treatment standards within the spa.
• Assist in interviewing and evaluating massage therapist candidates in partnership with spa leadership.
• Collaborate with Spa Director to refine treatment protocols and introduce new service offerings as appropriate.
• Ensure treatment rooms are clean, organized, properly stocked, and presentation-ready at all times.
• Comply with all state sanitation and cleanliness regulations.
• Monitor professional inventory levels and communicate ordering needs to spa leadership.
• Provide input on therapist scheduling needs and coverage recommendations to spa leadership.
• Provide leadership coverage when designated by the Spa Director in the absence of a Supervisor.
• Address guest feedback and support service recovery efforts professionally and promptly.
• Perform additional duties as assigned to support spa operations.

LEADERSHIP & SERVICE STANDARDS

• Uphold Estate Yountville’s luxury service standards in all guest and team interactions.
• Deliver personalized service with professionalism, presence, and attention to detail.
• Maintain consistent treatment flow, draping standards, consultation protocols, and closing procedures.
• Ensure daily treatment room readiness, including cleanliness, lighting, equipment functionality, and overall ambiance.
• Conduct routine quality checks to support service consistency across massage providers.
• Support internal quality reviews and maintain readiness for third-party evaluations.
• Reinforce performance standards including rebooking, enhancement capture, and guest satisfaction.
• Provide ongoing coaching to therapists to support technical refinement and service excellence.
• Maintain composure, objectivity, and professionalism in high-pressure situations.

REQUIRED QUALIFICATIONS

• Minimum 5 years of experience as a licensed Massage Therapist, preferably in a luxury spa environment.
• Active and current Massage Therapy License in good standing.
• Minimum 500 hours of formal massage therapy education.
• Previous leadership…