Patient Services Representative Temp; Dental Job Valley Center California USA,Healthcare

Job Details:

Job Location:

Indian Health Council-Rincon - Valley Center, CA 92082, Position Type:
Temporary, Salary Range: $24.69 - $25.74 Hourly

Since 1970, Indian Health Council, Inc. (IHC) has provided high-quality, compassionate healthcare and support services to the nine Federally recognized American Indian tribes in north San Diego County. With more than 200 employees serving 2 clinic sites, IHC is proud of the diversity of its staff as a reflection of the community it serves. The reward of working at IHC is more than a paycheck and excellent benefits;

it is the impact and contribution to the Tribal community that employees value most. If you are passionate about improving the overall health and wellness of our tribal community, IHC is looking for people like you.

About Us

Patient-Centered Care:
Medical, Dental, Behavioral Health, Pharmacy, Social Services
Research focused:
Community Based Participatory grant-funded research programs; we are a Native American Research Center of Health (NARCH).
Accredited as an ambulatory health care center by AAAHC

Our Philosophy

At IHC, we believe in empowering our patients with knowledge to achieve their healthcare goals. We strive to treat the whole person using a multifaceted approach to include physical, mental, emotional, and spiritual aspects of health and wellbeing.

Our Benefits

PPO medical, dental, and vision insurance with low employee contribution
company-paid life and disability insurance
malpractice coverage for providers
403B retirement with company matching
generous PTO and Sick time
14 paid holidays
paid jury service
paid bereavement leave
reimbursement for professional license(s), and certifications such as CPR and continuing education units
Our facility also qualifies as a high-need area for provider CA State and Federal Loan Repayment Programs

Reports To

Business Operations Manager, Dental

FLSA Status

Non
- Exempt

Position Function

Non-clinical

Classification

Temporary, On-Call as needed

Schedule

Monday - Friday, Varies

Location

Onsite, position may be assigned to work at both IHC locations

SUMMARY

The role of Patient Service Representative (PSR) is to provide "Extraordinary Care" to patients and customers through friendly, caring, courteous and professional services. A successful PSR becomes the patient's advocate and works to review various programs for eligibility requirements, verify and update patient insurance information and collect payments when applicable. Completing these duties provides the PSR the opportunity to truly make a difference in the lives of many people daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet patients and visitors in a prompt, courteous and helpful manner with emphasis on customer service.

Answer telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person. Take messages for Dental provider staff and back-office staff as needed.

Schedule patient dental appointments and resolve scheduling conflicts. Notify patients of changes/ cancellations and prioritize urgency of appointments for rescheduling.

Work report for daily scheduled appointments.

Update required patient information fields in the Practice Management System (Demographics, Insurance, Client Defined, Privacy) to ensure the Patient Record is complete and current.

Verify 3rd party coverage and insurance and enter information into the Practice Management System.

Verify and update patient address and phone number in each interaction with a patient.

Check patients in for their appointments utilizing the most current check-in process established.

Serve as a liaison to department personnel involving patient registration procedures.

Assist patients/dentists with general insurance questions and benefits coverage to the best of their knowledge.

Ac…