SCO Practice Coordinator - Dr

Southern California Orthopedic Institute

Job Description

Job Title:

Practice Coordinator

Department:
Administrative/Clinical

Reports To:

Manager of Clinical Services

FLSA Status:
Non-exempt

• Report to work as scheduled.
• Adhere to SCOI’s punctuality and attendance policy.
• Behave in a manner that supports the Mission, Vision, and Values of Southern California Orthopedic Institute Medical Group.
• Comply with SCOI’s Policy and Procedure.
• Ensure the physician's practice functions properly and recommends improvement where warranted.
• Maintain the physician's calendar, clinical and surgical schedules and on-call calendars.
• Work with Payer Relations department to ensure physicians credentialing is current and CV and licenses are up to date.
• Schedule appointments and/or surgical procedures as per the physician protocol.
• Coordinate authorizations with CCWC and Patient Benefits.
• Obtain WC Authorizations for EMG, Sx, DME.
• Provide clinical coverage as needed.
• Coordinate receipt of x-rays, diagnostic testing and lab results.
• Coordinate surgical pre-op, authorization and associated paperwork.
• Responsible for prescription refills.
• Schedule deposition and collects fees.
• Manage the med-legal process, including scheduling of QME, AME, IME, quoting and collection of fees, and the managing of associated records/x-rays.
  • Must be knowledgeable in scheduling and reporting as per Labor Code.
  • Must be knowledgeable in reporting guidelines as established by Labor Code.
  • Must be able to coordinate the timely receipt of all paperwork for AME/IME/QME.
  • Must be able to communicate clearly and concisely with attorneys and or adjusters.
• Ensure translators are scheduled as appropriate.
• Triage physician phone calls and provides call backs in a timely fashion.
• Maintain records within EMR following specified protocols and policies.
• Follow all pertinent requirements of Meaningful Use and PQRS.
• Required to be a Certified Medical Assistant within 90 days of hire.
• Answer all emails and SRS messages within (1) business day.
• Triage incoming messages via the SCOI patient portal and responds within (1) business day.
• Check and maintain team faxes and processes as needed.
• Maintain records within EMR following specified protocols and policies.
• Other duties as assigned.

Revised 05.2025

• Completion of
  • Disability forms
  • Work closely with billing and benefits staff.
  • May be required to cover MA position.
  • May be required to edit reports in SRS and or Webmedx

Manages difficult patient situations;
Responds promptly to patient needs;
Responds to requests for service and assistance.

Approaches others in a tactful manner;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions.

Focuses on solving conflict, not blaming;
Maintains confidentiality;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Supports everyone's efforts to succeed.

Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions.

Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in team problem solving situations;
Uses reason even when dealing with difficult topics.

Strive…