WIC Program Assistant

Job Location:

WIC - Lakeport, CA 95453, Education Level: High School, Salary Range: $19.00 - $21.63 Hourly.

REPORTS TO:

ADMINISTRATIVE SERVICES MANAGER

PAY RANGE LEVEL: 11.0

PROGRAM FUNDS: GAA N/A WIC 100% HS N/A MHS N/A CWR N/A

TIME ALLOCATIONS: CORP. N/A FIELD SITES N/A KITCHEN N/A WIC 100% CWR N/A

FLSA STATUS: NON-EXEMPT

SUPERVISORY RESPONSIBILITIES:

NONE

SCHEDULE:

FULL-TIME

Revision date: 09/29/2026

Under the direct supervision of the Administrative Services Manager. The WIC Program Assistant I serves as the front office point of contact for participants and the public, providing receptionist and customer service support for the Women, Infants, and Children (WIC) Program. This position is responsible for determining participant eligibility in accordance with federal and state WIC regulations. The WIC Program Assistant I performs a variety of front office duties, including scheduling appointments, maintaining participant records, responding to inquiries, and supporting daily clinic operations throughout Lake County.

The incumbent fosters a welcoming, respectful, and participant-centered environment while ensuring confidentiality, accuracy, and compliance with program requirements.

• Fax out WIC calendar to agencies.
• Maintain form supply, copy, update, prepare for outside printing.
• Maintain card stock security.
• Performs regular copier and printer maintenance as needed, ordering copier supplies within maintenance agreements.
• Uses messaging capabilities.
• Maintains records for three years.
• Attends trainings as appropriate.
• Supports the Agency Safety Program.
• Other duties as assigned within the scope of position classification.

• Receives screens, refers incoming telephone calls and visitors; take messages, give information, and schedule appointments.
• Works with WIC participants at various clinic sites as needed, assess initial participant information, screen for eligibility, create a client file, schedule appointments, assess paperwork for completeness, reissue benefits, and give program information.
• Maintains card stock security.
• Determines income and address eligibility for program participation. Documents information in WIC WISE.
• Prepares staff meeting notes, business correspondence, reports, press releases, special projects, forms, and fliers.
• Maintains a stamped supply of WIC referral, outreach forms, and nutrition education supplies.
• Posts and maintains the E Center WIC Facebook page – with supervision.
• Conducts program outreach activities and Farmers Market outreach.
• Assists with office clerical duties as assigned including appointment reminder telephone calls, setting messaging service, and sending post cards.
• Travels to satellite WIC clinics to provide full scope of WIC services to eligible Lake County residents.
• Attends monthly staff development meetings and staff in –service programs.
• Other duties as assigned within the scope of the position classification.
• Receives participant concerns or complaints
• Ability to communicate effectively with staff, participants and the public.
• Ability to maintain confidentiality with regard to program staff and participants.

• Regularly works in a manner that protects, promotes, and supports breastfeeding. Encourages breastfeeding for infant feeding.
• Uses appropriate breastfeeding language and refers participants to breastfeeding resources as needed.
• Attends breastfeeding meetings, conferences, and professional educational trainings as authorized.
• Other duties as assigned within the scope of position classification.
• Receives participant concerns or complaints
• Ability to communicate effectively with staff,…