Concierge

Raymond Vineyards is seeking a part-time Concierge to oversee reservations, guest flow, and tasting room logistics while ensuring a seamless arrival and seating experience. This role serves as the operational hub of the tasting room, managing reservations through Tock, coordinating with the Tasting Room Manager, and supporting wine educators to deliver a smooth, well‑paced service.

The Concierge also supports the Raymond Vineyards brand by monitoring and responding to guest feedback across online platforms. This role is eligible for commission and tips.

The Concierge Coordinator is responsible for the following:

Actively manage and monitor reservations through Tock before and during service

Accurately check in guests while managing real‑time updates, timing, and availability

Proactively optimize seating, pacing, and table utilization within Tock

Seat reservations and walk‑in guests with support from the Tasting Room Manager

Assign tables to wine educators based on section, timing, and service flow

Maintain awareness of tasting room capacity and overall service rhythm

Serve as the primary point of contact at the concierge desk during service

Answer phone calls on weekends and assist with booking reservations

Support guests with reservations at Raymond Vineyards and assist with booking experiences at sister properties when needed

Monitor and respond to guest reviews on Trip Advisor, Yelp, and Google

Address feedback professionally, promptly, and in alignment with brand voice and service standards

Escalate guest concerns to the Tasting Room Manager when follow‑up or resolution is required

Communicate clearly with the Tasting Room Manager and wine educators regarding reservations, timing, special notes, and guest needs

Ensure the team is informed of daily reservations, events, and operational adjustments

Ensure reservation policies and service guidelines are followed consistently

Maintain a polished, welcoming, and professional presence at all times

Comply with all company safety policies, practices, and procedures

Participate in safety training and report unsafe conditions or work practices

Assist with additional duties as needed to support team operations

Maintain timely and accurate record keeping in Paycor

Ability to speak and understand basic English

Ability to read and interpret memos, instructions, policies, and manuals

Ability to write routine reports and correspondence

Ability to present information to customers and employees in group or one‑on‑one settings

Ability to add, subtract, multiply, and divide using standard American units

Ability to recognize and correct inaccuracies when using calculators or spreadsheets

Ability to apply common‑sense understanding to daily tasks

Ability to adapt to minor changes in routine and solve basic problems with moderate supervision

Basic computer proficiency required

Familiarity with reservation systems such as Tock

Experience with word processing and spreadsheets

Commerce7 experience is a plus

High School Diploma or GED required

1–3 months of related experience or training preferred (or equivalent combination of education and experience)

Valid Driver’s License, insurable driving record, and proof of automobile insurance required

Moderate physical activity including standing, walking, reaching, and carrying

Ability to lift and move objects up to 20 lbs

Manual dexterity sufficient for handling items and working with fingers

Clear vision (close and distant) and adequate hearing for phone and in‑person communication

Primarily indoors in a well‑lit, climate‑controlled environment

Periodic work in an unheated indoor setting (wine cellar)

Short periods outdoors while conducting tours or moving between buildings

Moderate noise levels typical of a public tasting room environment

Variable schedule with primarily set hours

Availability for weekends, periodic evenings, and seasonal overtime required