Hybrid Reservationist​/Wine Educator

As one of Napa Valley's most historic wineries and a producer of world‑class sparkling and still wines, Schramsberg is dedicated to creating exceptional guest experiences through hospitality, education, and authentic storytelling. This hybrid role combines reservation coordination, guest communication, wine education, and hospitality to deliver memorable experiences that reflect the legacy and standards of Schramsberg and Davies Vineyards.

The ideal candidate is personable, professional, organized, and enthusiastic about wine and hospitality. They should be comfortable engaging with both individual guests and groups while providing exceptional service in a fast‑paced environment.

This position includes both Reservationist and Wine Educator responsibilities. Wine Educator shifts and hours may vary based on guest demand, reservations, seasonality, staffing levels, and business needs and are not guaranteed.

• Maintain the Visitor Center reservation system and calendar
• Book, modify, confirm, and manage reservations via phone, email, reservation platforms, and other communication channels
• Provide accurate information regarding winery experiences, wine club memberships, policies, and local recommendations
• Assist guests with reservation changes, cancellations, special requests, and accommodations
• Process reservation and retail transactions, including cash and credit card payments
• Maintain accurate reservation records and guest information within company systems
• Answer guest inquiries promptly and professionally while delivering exceptional customer service
• Assist guests with information regarding local attractions, wineries, restaurants, hotels, transportation, and Napa Valley tourism offerings
• Support consistency in guest communications and reservation procedures throughout Visitor Center operations

• Deliver outstanding, informative, and memorable tasting and tour experiences
• Confidently share the history of Schramsberg Vineyards and the Davies Family
• Provide exceptional hospitality to all guests, including prospective and existing wine club members
• Tailor experiences to guest interests while maintaining brand standards

• Drive wine sales through authentic education, storytelling, and service
• Actively promote and enroll guests in the wine club
• Meet or exceed individual and team sales and club sign‑up goals

• Perform opening and closing duties in the Visitor Center
• Restock wine and merchandise; maintain inventory accuracy
• Support the cleanliness and organization of all guest areas, including tasting room, kitchen, and retail spaces
• Participate in on‑site and off‑site winery events as needed
• Complete additional projects or duties as assigned by management

• 1–3+ years of experience in hospitality, customer service, reservations, retail, restaurant, winery, hotel, luxury service, or a related field preferred
• Prior experience conducting tastings, tours, hospitality experiences, or reservation coordination preferred
• Strong sales aptitude with the ability to drive wine sales and wine club memberships
• Excellent verbal and written communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Professional, welcoming, and guest‑focused demeanor
• Ability to work independently, adapt in a fast‑paced environment, and remain professional under pressure
• Basic computer proficiency required; experience with Cellar Pass, AMS, Microsoft Office, POS systems, and reservation platforms preferred
• Professional appearance and conduct consistent with luxury hospitality standards

• Knowledge and passion for wine, winemaking, and global wine regions
• Ability to taste, evaluate, and describe wine, including key components and food pairing recommendations
• Familiarity with Bordeaux, Burgundy, and Champagne varietals
• Understanding of Napa Valley, North Coast AVAs, and local wine tourism offerings (wineries, hotels, restaurants, tour providers, etc.)

• Valid California driver’s license and insurable driving record
• Must be at least 21 years of age
• Ability…