Events & Hospitality Coordinator

Events And Hospitality Coordinator

Under the guidance of the Event Manager, the Events and Hospitality Coordinator's primary purpose is to create and promote a memorable guest experience by planning, coordinating, and executing winery events. With both customer-facing and administrative duties, the ideal candidate is skilled in hospitality operations, time management and prioritization. Exemplary communication and organizational skills, ability to manage multiple tasks efficiently, maintain composure under pressure, a professional demeanor and a service heart are required to ensure all interactions with internal and external stakeholders reflect our brand standards and company values.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

• Assist Event Manager in planning and execution of winery events including, but not limited to set up, break down, maintaining best service practices, responsible service, staff direction, and communication throughout event with client.
• Work with catering and vendors to provide necessary guidance & assistance to ensure the success of events and visitor experience.
• Analyze event workload and coordinate staffing for each event.
• Conduct pre-event coordination such as processing deposits, creating event planning folders and managing communications with clients/attendees regarding event details (e.g., linen selections, menu selections, food allergies, special décor, wine pairings, etc.) and impacted internal departments (e.g., cellar crew, tasting room).
• Conduct post-event analysis and activities such as creating a P&L statement, identifying future areas of improvement, monthly reports for submittal to Event Manager, and sending follow up communications to client.
• Train on call servers, be role model for service and safety standards.
• Act as lead during events, and onsite supervisor in absence of Event Manager.
• Conduct site visits for event venues and interact with clients to address needs and questions.
• Maintain strong working relationship with Destination Management Companies (DMC) organizations, winery associations and other businesses involved with event promotion.
• Maintain strong relationship with vendors/suppliers. Negotiate beneficial arrangements with suppliers to ensure best value and service.
• Represent winery at outside functions including offsite marketing events, community engagement and networking events. Assist Event Manager with outreach program to secure new business.
• Monitor and maintain inventory/ordering system for all event wares and rentals, and event supplies.
• Collaborate cross functionally by supporting the hospitality team in tasting room; includes assisting with concierge needs, hosting guest experiences, wine club membership retention, wash/polish glassware, assist with any additional duties as needed.
• Assist Event Manager with projects as needed.
• Uphold all Crimson Wine Group policies and procedures.

Able to lift, push and carry up to 50 lbs. Stand for extended periods of time, and walk over multiple surfaces (concrete, stone, vineyard, decomposed granite, uneven surfaces, lawn, etc.) Ability to work in diverse areas with fluctuating temperatures and environments; outdoors, indoors, cave, production facility, vineyards. Set-up and/or remove equipment as needed including chairs, tables, umbrellas, etc.

Perform all proper closing procedures at the end of each event to ensure cleanliness and security of facilities and security of staff. Ensure public safety at all events through responsible alcohol service and compliance with health/safety regulations. Secure winery buildings and grounds, close and lock gates after guest and vendor departure. Maintain and organize all onsite event equipment and supplies. Supervise parking and traffic direction during guest arrival and guest departure.

• 2+ years' experience in special event and/or hospitality positions.
• Self-motivated with the ability to handle multiple projects, prioritize and meet deadlines.
• Ver…