Banquet Manager

The Banquet Manager oversees the daily operations of the Banquet area, ensuring customer satisfaction, high-quality service, and compliance with local and corporate standards. This role directly impacts guest experience, operational efficiency, and the financial performance of banquet services.

• Supervise and direct Banquet associates, including captains, servers, lead housemen, and housemen.
• Interview, recommend hiring, schedule, train, develop, coach, and counsel staff; manage performance reviews, salary recommendations, discipline, and terminations as appropriate.
• Oversee daily Banquet operations, including ordering and maintaining supplies, reviewing set-up, and ensuring food and beverage preparation and service meet standards.
• Ensure compliance with LSOPs, SOPs, Banquet Event Orders, and safety regulations to deliver optimal service, quality, and hospitality.
• Meet with customers to review Banquet Event Orders, address changes, resolve issues, and ensure a quality experience.
• Calculate and review Banquet checks for accuracy and present for customer signature.
• Prepare daily service charges and payroll, ensuring accurate and timely reporting to the Accounting Department.
• Monitor and maintain sanitation and maintenance of Banquet areas and equipment to protect assets and service quality.
• Comply with attendance rules and maintain regular availability.
• Other duties as assigned.

• Strong leadership and team management skills.
• Excellent customer service and interpersonal communication abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational and problem-solving skills.
  
  Knowledge of Banquet Event Orders, operational standards, and safety procedures.
• Attention to detail in financial reporting and operational compliance.

• 1–2 years of relevant experience in banquet management or a related role.
• Experience overseeing staff, event execution, and daily operations within a hospitality environment.
• Familiarity with budgeting, payroll, and service charge reporting.
• Hotel experience preferred.

• More than two years of post‑high school education.

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Successful completion of a background check is required prior to employment.