Wellness Desk Attendant

Wellness Desk Attendant

Rush Creek Lodge - Yosemite National Park, CA 95321

Salary Range $22.00 - $22.00 Hourly

COMPENSATION:
Starting at $22 per hour ($18.50 per hour wage + $3-4 per hour in service fees, etc.)

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite's great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain spa and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We're looking for Spa Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU'LL LOVE IT HERE

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite's beauty on your days off

WHAT WE OFFER

• Commissions for treatment bookings and services
• Gratuities for food & beverage services
• Sick pay in first year; paid time off there after
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

Rush Creek Lodge is looking for an engaging Wellness Desk Attendant to join the Rush Creek Spa team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the wellness team. Wellness Desk Attendants engage with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service.

Wellness Desk Attendants schedule appointments, describe treatments, check in guests, collect payments, order and serve food, provide spa tours, prepare selected treatments and assist guests with retail purchases. The Wellness Desk Attendant also shares responsibility for maintenance of and cleaning of the spa, which includes communicating needs with the supervisor or appropriate departments and teams. An important duty of Wellness Desk Attendants is engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their wellness journey when they head home.

You'll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

• Directly provide exceptional, caring hospitality
• Assist guests with check-ins for spa appointments
• Finalize payments for Spa services
• Seek feedback from guests to gauge and improve their experience
• Oversee and audit guest scheduling to maximize guest usage and accommodation
• Assist with answering phones and scheduling appointments
• Audit emails from guests and respond to all guest correspondence
• Develop service and product knowledge
• Assist with ongoing and daily cleaning tasks
  • Remove slip hazards on wet room floors
  • Clean restrooms and guest areas
  • Vacuum or sweep carpet
  • Stock paper products, restrooms, towels
  • Empty trash receptacles, dirty towel bins
  • Clean locks and keep storage areas tidy
• Prepare selected spa treatments
• Move quietly throughout treatment areas, including hallways, opening and closing doors, and wet room
• Attend Wellness Desk and Spa meetings as required
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with…