Front Office Manager

Hotel Yountville
6462 Washington St
Yountville, CA 94599, USA

The Front Office Manager is responsible for managing front desk guest service operations while supporting the management team in providing overall leadership in the hotel’s continuing effort to deliver outstanding guest service and operational efficiency across all departments.

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must participate in all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Have a thorough knowledge of HMS system and able to train others.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must have through knowledge of Front Desk operations including and not limited to Front desk, PBX, bell/valet, be able to troubleshoot issues that arise and provide solutions.
• Maintains close communication with the Director of Operations/Area General Manager and other department heads.
• Assistance in developing annual budget and preparation of action plans.
• Participate in monthly forecasting and weekly scheduling; daily reviews, operating results and take immediate corrective action as required.
• Monitor oversold dates to ensure the maximization of rooms revenue.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count.
• Maintains high visibility with team members and guests.
• Respond to all guest requests in accordance with Hotel guidelines.
• Monitor all V.I.P.’s, special guests, and requests.
• Motivate, coach, counsel and discipline all Front Office personnel according to hotel standards.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Abide by all hotel policies and safety rules.
• Perform other duties as requested by management.

• Minimum of 1 year of Front Office management experience.
• Must be able to multitask and possess strong communication and interpersonal skills.
• Strong public relations skills (especially in relation to hotel guests).
• Proficiency in Microsoft Office applications is preferred.

• Weekend and holiday availability is required as well as flexibility with work schedule.
• The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
• Medium work
  - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequently standing up behind the desk and front office areas.
• Occasionally role requires sitting at the desk in front of the computer for an extended period of time.

Please note this job description is considered to be a general outline of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be subject to changes or revisions by Peregrine Yountville Management LLC
at any time with or without notice.

Peregrine Yountville Management LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

Peregrine Yountville Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.