Clubhouse Manager

Overview

AT BIRNAM WOOD GOLF CLUB MONTECITO, CALIFORNIA

We are looking for a key individual to join our dynamic and innovative team at Birnam Wood, one of the country’s premier residential, social, and athletic golf clubs.

This full-time executive-level role is ideal for a skilled leader who possesses the systems, knowledge, and passion for creating extraordinary experiences for our members and their guests. Reporting directly to the General Manager/Chief Operating Officer, the Director of Clubhouse Operations serves as the executive leader responsible for all clubhouse operations, including food and beverage, member programming, front office reception, cottage accommodations, facilities, and the overall hospitality experience.

This position provides strategic leadership, coaching, and oversight to four senior department leaders and is responsible for creating a culture of excellence that reflects the standards of the nation’s finest private clubs and luxury hospitality properties.

The Director leads and develops the Director of Food & Beverage, Executive Chef, Director of Member Programming & Guest Experience, and Director of Facilities Maintenance while establishing service standards, developing long-term operational vision, driving leadership development, and continually elevating the member dining and clubhouse experience. Personalized service, consistency, innovation, and attention to detail are expected to define every member interaction.

This position is accountable for service quality, budgeting, financial performance, and operational excellence across all clubhouse functions, including food and beverage, housekeeping, front office reception, facilities, communications, and cottage accommodations. The Director also provides executive oversight of Clubhouse and Cottage capital improvement projects while serving as a key liaison to member committees, events, and Club communications.

• Provides executive leadership and strategic direction for all clubhouse operations, ensuring exceptional service, operational excellence, and financial performance.
• Leads, coaches, and develops the Director of Food & Beverage, Executive Chef, Director of Member Programming & Guest Experience, and Director of Facilities Maintenance while fostering collaboration, accountability, and professional growth.
• Champions a culture of hospitality that reflects the service standards of the nation’s finest private clubs and luxury hospitality properties, where personalized service and attention to detail define every member interaction.
• Establishes the long-term vision for clubhouse operations by partnering with department leaders to develop operational standards, leadership training initiatives, service enhancements, and continuous improvement strategies.
• Regularly evaluates member feedback, operational performance, industry trends, and service standards to identify opportunities for innovation and enhance the overall member experience.
• Approves budgets, staffing and general operating procedures and other plans for the rooms, housekeeping, maintenance and repair and security departments; directs the work of department heads
• Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained
• Functions as an administrative link between departments
• Monitors internal cost control procedures
• Plans and coordinates training and professional development programs for staff
• Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets
• Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments
• Maintains contact with members and helps to assure maximum member satisfaction
• Receives and resolves complaints from club members, guests, and employees
• Assures that the club’s preventive maintenance and energy management programs and Master Plan are on schedule and in use
• Assists in the planning of facility improvements,…