Guest Services Coordinator

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential).
• Maintains the petty cash fund, ensuring expenditures are recorded in the proper accounts (Essential).
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential).
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential).
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Assists with planning and coordinating guest and resident relations events and activities within the resort.
• Assists with the preparation of marketing materials.
• Makes collection calls for site rental payments as directed; submits bad debt files to collections.
• Processes resident move‑ins and move‑outs.
• Completes and maintains resort records, reports, and files.
• References sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property management/reservation system in a timely manner.
• Obtains approvals on prospective resident applications; tracks all approvals and denials.
• Assists prospective residents by checking the status of Sun Homes inventory; reviews home listings, shows homes, and assists with rental applications.
• Reviews and codes invoices and other payables and submits to manager approval.
• Checks guests in and out for their reservations.
• Completes other duties as assigned.

• High School Diploma or GED (Required).
• 2 years in administrative experience (Required).
• 6 months in previous experience using property management and/or reservation systems (Preferred).
• 6 months in hotel or resort front desk experience (Preferred).
• Excellent telephone skills.
• Professional appearance.
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner.
• Must have a valid driver's license.

• Comprehensive Medical and Prescription coverage with multiple plan designs to choose the plan that best meets the needs of you and your family.
• Vision Plan.
• Voluntary Health and Dependent Care Reimbursement Accounts.
• Life and Accidental Death and Dismemberment Insurance.
• Short and Long-Term Disability Coverage.
• 401(k) Plan with Sun matching contribution.
• Tuition Reimbursement program providing financial support to team members who further their formal education.
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation.
• Team Member Perks & Discounts program with hundreds of discounts on things such as travel, merchandise, mobile phone service, and more.
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty.

Rate: $17.50 per hour

Job Reference: 136480

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343 or email  Include "Applicant Accommodation" in the email subject line.