Stagiaire - Assistant Direction Housekeeping à partir d'octobre

Job Title

Le Fairmont Monte Carlo is a luxury hotel located in the heart of Monaco. It features 596 rooms, suites, and residences as well as four restaurants, six bars, a fitness center, a spa, two swimming pools, room service, and a catering service.

Reporting to the Director of Accommodation, the key responsibilities and functions of the position include, but are not limited to:

• Participate in the preparation of VIP and ALL clients arrivals
• Manage VIP and daily priorities
• Set up the decoration and welcome products before the arrival of clients
• Welcome clients upon their arrival at the hotel
• Accompany clients to their room/suite
• Contribute to the personalization of the service
• Recruit new clients to the ALL loyalty club
• Perform sparkles
• Communicate with clients via Easy Way, instant communication
• Spend time with clients to better understand them and their preferences
• Show clients around the hotel, its facilities, and points of sale
• Manage the flow of clients in the lobby
• Take care of clients waiting at c/in and c/out. Do not leave them alone
• Offer a professional, pleasant, and engaging service at all times
• Intervene at the reception, conciergerie, and lobby to meet clients' needs
• Increase occupancy rates by making incentive sales of room types
• Promote the hotel's points of sale
• Respect the policies, procedures, and service standards of the department
• Comply with all safety policies
• Know how to program room keys
• Perform evictions as needed
• Follow up on all client requests or complaints in a timely manner at the request of the House Manager
• Perform various tasks assigned by the Director of Accommodation, House Manager, Front Desk Manager, Concierges
• Other tasks as assigned

• Fluency in French and English. Italian would be a plus
• Previous experience in client management in a similar establishment is an asset
• Previous experience with an OPERA system is an asset
• Ability to use Microsoft Windows applications is an asset
• Professional appearance required
• Positive attitude
• Naturally smiling, welcoming, and dynamic
• Interpersonal skills: good diction, good listener
• Problem-solving capacity, empathetic
• Responsible and reliable, autonomous and able to take initiative
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team
• Ability to focus on clients' needs, remaining calm and courteous at all times
• Flexibility and availability regarding work hours

Salary: 735.15 euros net per month

Uniform

Meals provided per workday

Reduced rates in the hotel (dining, hairdresser, spa…)