Assistant General Manager

Seacliff Inn, a Tapestry Collection by Hilton is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience. The perfect candidate is a hands‑on, team‑oriented professional with high standards, who leads by example, communicates effectively, and creates positive experiences in every interaction.

• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach, and retrain the Guest Service Team on systems, processes, procedures, and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status, and manage filing of registration cards, reservations, correspondence, no‑shows, and signatures on file.
• Check Room Attendant’s List and ensure room availability status is accurate.
• Check timecards against the posted schedule.
• Submit daily report to the General Manager (written or verbal).
• Maintain good guest relations by staying abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested, or deemed necessary by management.

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.