Guest Services Agent

Guest Services Agent

Love creating memorable guest experiences and being the person who helps make a stay unforgettable? Trailborn is looking for a Guest Services Agent to join our team.

As a Guest Services Agent, you'll be the first point of contact for our guests—welcoming arrivals, assisting with requests, providing information, and helping create a comfortable and enjoyable experience from check-in to check-out. The ideal candidate is professional, personable, and passionate about hospitality.

What You'll Do

• Welcome guests upon arrival and complete check-in while ensuring guest information is accurate
• Answer guest questions and provide information about resort amenities, services, and local attractions
• Handle guest concerns and resolve issues with professionalism and urgency
• Assist guests with luggage, transportation needs, and other requests
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate effectively with team members to ensure a seamless guest experience
• Support additional duties and responsibilities as assigned

What We're Looking For

• Previous customer service, hospitality, hotel, or resort experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays
• Basic computer skills and proficiency with Microsoft Office
• Professional, positive, and guest-focused attitude
• Ability to follow instructions and maintain a high level of integrity and professionalism
• Fluency in a second language, preferably Spanish, is a plus
• Familiarity with hotel reservation systems preferred

Benefits & Perks

• Medical, Dental & Vision Insurance (eligible employees)
• Paid Time Off (eligible employees)
• Holiday Pay (eligible employees)
• 401(k) with Company Match (eligible employees)
• Sick Time (eligible employees)
• Employee Dining Discounts
• Employee Marketplace Discounts

Schedule

Hospitality requires a flexible schedule. Team members may be required to work days, evenings, weekends, holidays, and extended hours based on business needs and seasonal demands.

Disclaimer

The statements contained in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions associated with the position.

Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice, based on business needs.