Reservation Attendant

Reservation Attendant

Hot Job

Rush Creek Lodge - Yosemite National Park, CA 95321

Salary Range $20.00 - $20.00 Hourly

COMPENSATION:
Starting at $ 20.00 per hour in wages and monthly booking bonus

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite's great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain reservations and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We're looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU'LL LOVE IT HERE

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite's beauty on your days off

WHAT WE OFFER

• $20.00 per hour includes $19.00 in wages and an average monthly booking bonus of roughly $200 per month
• Sick pay in first year; paid time off thereafter
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

We are looking for a warm, friendly person with high standards who provides amazing guest service and hospitality. Ideal candidates have been top performers in their previous roles and are excited to create a memorable experience for guests at Firefall Ranch and Rush Creek and Evergreen Lodges. Our reservationists are responsible for securing lodging for guests, assisting with bookings and activities, addressing billing questions or issues, supporting the online store, and answering questions about the local area.

Candidates should have extensive computer knowledge, multi-tasking skills and front desk/reservations and/or related guest service experience. We welcome career-oriented candidates.

You'll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

• Provide our guests with respect, compassion, and the best in service
• Take necessary steps to ensure excellent guest service and hospitality
• Excellent written, verbal, and computer skills
• Assist guests with room reservations, group bookings, and activity bookings
• Post charges to the Property Management System (Opera Cloud)
• Handle lost and found items utilizing the established guidelines and procedures
• Complete department/shift checklists and/or reports
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred
• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED

SKILLS AND ABILITIES

• Strong guest service and hospitality focus
• Prior front desk/reservations or similar experience
• Prior experience with Property Management Systems
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must have excellent written and verbal communication skills
• Reliable, dependable and punctual
• Works well as part of a team and supports others
• Detail-oriented with good organizational skills
• Follows company policies, procedures and safety standards
• Adheres to food handling and sanitation requirements
• Communicates appropriately, supportively and professionally
• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting
• Demonstrates good judgment, integrity, honesty and professionalism
• Positive attitude and willingness to learn and grow
• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move…