YEDC - Housekeeping Attendant

Adventure Guide Position Description

Guide

Title:

Housekeeping Attendant
Department:
Hotel
FLSA:
Non Exempt
Date: 02/2022

Reports To:

Housekeeping Supervisor
Pay Grade: GS 1-1 ($17.00)
Our philosophy in Yurok Country is to create legendary adventures for our guests. Each adventure guide must support a standard of service excellence that exceeds expectations and creates a sense of place and welcome for each guest. By joining the Redwood Hotel Casino team of adventure guides; you are committing yourself to this philosophy and acknowledging your dedication to providing adventures filled with the traditions, stories and the beauty of Yurok Country.

Be prepared to become a trailblazer creating magical moments with legendary service standards.

Position Overview (the basic function of the position):
Perform general housekeeping, laundry, public spaces cleaning, and pool area cleaning as well as maintenance tasks to ensure that product quality standards are met and optimum service is provided to hotel guests according to Yurok Service Standards. May perform preventive and regular maintenance and repairs to all areas of the hotel.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the types of duties and knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Carryout preventive maintenance program and the Deep Clean program to ensure facility is maintained and in service for guests.
• Clean guest rooms to property standards in a timely manner.
• Ensure storage closets and housekeeping carts are clean and stocked.
• Complete all necessary IHG trainings
• Maintain pool area; stocking towels and keeping area clean and free of standing water.
• Assist in creating and maintaining a safe work and customer environment, ensuring all sanitation regulations and procedures are followed an updated, understands the Emergency/Safety/Fire Safety systems of the facility, and maintains current knowledge of OSHA Rules and Regulations.
• Assist with maintaining public areas; such as, swimming pool, restrooms, back office, hallways, elevator, and parking lot, etc.
• Check out with supervisor before clocking out for the day.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIPs and repeat visitors.
• Promote Tribal Member employment and mentor Tribal Team Members following Tribal Member Preference policies.
• Promote a clean, safe, healthy and friendly work environment for adventure guides and guests; report and direct safety issues to Safety Team.
• Other duties as assigned.
• May assist as event support
• May be dual rated to assist in Casino and/or Hotel as business needs demand.
• Ability to maintain effective working relationships with public officials, department heads, associates and the public.
• Represent facility professionally and positively on the telephone and in person.
• Greet visitors as required.

Service Standards:
Must be able to incorporate Yurok Service Strategy into daily operations by demonstrating the following standards while performing the requirements of the job:

• Smile & Greet
• Name & Meet
• Listen & Act
• Make Their Day
• Ask & Sell
• Thank You & Goodbye

Language

Skills:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Skill in effectively, communicating information through verbal and written correspondence to adventure guides, managers, clients, customers, and the general public, including writing reports, business correspondence and procedural manuals.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
To apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations. Skills in solving practical problems and dealing with situations where only limited standardization exists. Ability to analyze and solve complex management problems having nonstandard solutions. Skill in identifying and resolving administrative problems under pressure conditions.

Skills in assessing operation, program, staffing and fiscal needs.

Authority & Restrictions (supervisory capacity, signatory ability, access to sensitive areas, gaming /tipping restrictions):
This position does not have supervisory responsibility. Maintain confidentiality and discretion in all areas; including the dissemination of trade secrets, planning and promotional procedures, and customer information files. Access to sensitive customer information and computer processes. All…