Room Attendant

Job Details

Location:

Hotel Winters – Winters, CA 95694

Salary Range: $19.00 - $22.00 Hourly

This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. The associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club, deliver items to guest rooms (irons, towels, extra pillows, etc.), and work the evening shift as needed.

• Reports to Director of Housekeeping / Executive Housekeeper / Housekeeping Manager
• Supports Housekeeping team

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
• Strip beds, remove soiled linens, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris.
• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
• Clean bathroom counters, floors, showers/tub in the prescribed manner.
• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.

• Adapt to workload based on hotel occupancy.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well with others in a team environment.
• Work well under time constraint—clear thinking and remaining calm.
• Perform job duties with attention to detail, speed and efficiency.
• Follow directions effectively.
• Work with minimal supervision.
• Maintain confidentiality of guest and hotel information.

• Prior
  
  Experience:
  
  1+ year in hospitality preferred (required).
• IT Expertise:
  Advanced knowledge of computer software (including Microsoft Office, Outlook) and web analytics tools is preferred.
• Education:
  
  High School diploma or GED required; college degree preferred.
• Subject Expertise:
  Demonstrate a working knowledge of all property safety and security procedures, report unusual occurrences, read and abide by all regulations, be service oriented with excellent customer service and sales skills, communicate effectively in English, be energetic and outgoing, possess excellent interpersonal and organizational skills, follow directions with attention to detail, be a team player, multi-task in a fast‑paced environment, understand basic financial info, type 45 wpm, have proficiency in Microsoft Office and Opera.

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required:
  
  As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours
  
  Required:
  
  Must primarily work during Hotel Winters business hours, with occasional weekend or holiday work.

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. Below is a summary of the benefits package.

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

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