Front Desk Supervisor

Embark on a Career Journey in Idyllic Carmel by the Sea at La Playa Hotel!

Imagine a workplace where every day feels like a stroll on the beach. At La Playa Hotel, located in the picturesque town of Carmel by the Sea, you're not just at work; you're immersed in a sanctuary where the surf's murmur compliments your career growth. Join us in a role where you can ignite your passion for service, leading a dynamic front desk team in providing top-tier hospitality.

• Step into a role at a prestigious four-diamond resort renowned for its heartfelt hospitality
• Advance your career with ample opportunities for professional growth
• Join a team that champions respect, professionalism, and teamwork in creating memorable guest experiences

• Ensure a seamless registration process, setting the tone for an exceptional guest experience
• Expertly manage transactions, maintaining precision in all cash handling
• Offer a warm, genuine welcome that makes each guest feel unique
• Resolve guest inquiries with a solution-oriented mindset that enhances their stay
• Elevate guest interactions by integrating our Mystery Shopper Standards
• Lead and inspire a team of talented front desk agents, guiding them as the manager on duty

• A high school diploma or equivalent is preferred, with a strong penchant for guest services
• Previous guest service experience is crucial; show us your knack for making guests feel special!
• Possess the agility to make swift decisions that bolster both guest satisfaction and team support
• Bring excellent communication skills and a professional poise that reflects our brand

At La Playa Hotel, we treat every guest as if they were our only guest. With a focus on being hands-on and heartfelt, we strive for a level of courtesy and respect that upholds our ideals of sincerity, collaboration, curiosity, and conscientiousness. A true customer focus is essential for thriving with us, where every interaction is an opportunity to share the spirit of genuine hospitality.

La Playa Hotel's and Hotel Carmel’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at La Playa Hotel and Hotel Carmel, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source:
Hospitality Online