Guest Room Attendant

Job Description

Responsible for achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the Hotel.

• Interacts effectively with the public and Team Members. Performs excellent customer service at all times.
• Vacuums, sweeps, scrubs, mops, and cleans carpet and flooring in guest rooms.
• Dusts, brushes, polishes, cleans and vacuums furniture, glass, mirrors, curtains, framed pictures, appliances and other structural fixtures and furnishings in guest rooms.
• Maintains a consistent and regular attendance record.
• Scrubs, disinfects and deodorizes showers, toilets, wash basins, and other bathroom and vanity fixtures.
• Removes trash and debris from guest rooms.
• Strips beds, collects dirty linens, and makes beds with fresh linens.
• Replenishes linens, amenities and other supplies in guest rooms.
• Reports items found in guest rooms to Floor Supervisor and Security. Tags lost and found items properly.
• Routinely inspects guest rooms for maintenance needs (burnt‑out light bulbs, plumbing or electrical problems, carpentry needs, or other special problems) and reports same to the Housekeeping Office for proper resolution.
• Provides extra towels, sheets, pillows and/or rollaway to guest room upon request of front desk.
• Maintains a “Pass Key” during assigned shift, turning it in at the end of the shift to the appropriate person.
• Handles any reasonable request made by management.

• Previous guest service and/or housekeeping experience preferred.
• Experience using industrial cleaning equipment and products preferred.
• Must pass department skills assessments.
• Able to work with little or no supervision while meeting high‑performance standards.

High School diploma or GED preferred.

• Must possess effective communication and organizational skills.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite behavior.
• Good interpersonal communication skills.
• Ability to manage time effectively.
• “At your service” attitude.

• Ability to read and comprehend simple instructions and correspondence.
• Ability to write basic instructions and correspondence.
• Ability to effectively present information in one‑on‑one and small group situations.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to follow simple written or verbal instructions and solve basic problems with a limited number of variables in routine situations.
• Ability to apply good judgement and reasoning to a variety of situations.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. The Team Member is regularly required to talk or hear, stand, walk, sit and use hands to handle objects, tools or controls. They are occasionally required to reach with hands and arms, sit, climb or balance, and stoop, kneel, crouch or crawl.

The Team Member is regularly required to lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is regularly exposed to risk of exposure to cleaning chemicals used in the maintenance of the property. The noise level in the work environment is usually moderate. When on the casino floor, the Team Member will be exposed to a smoke‑filled environment.